Associate Director of Operations (Hybrid)

Erie Family Health Centers; Chicago (IL); On-site; USD 80,000 - 95,000; Full time

Job summary

Erie Family Health Centers in Chicago seeks an Associate Director of Operations to oversee Behavioral Health, Oral Health and Psychiatry service lines, manage budgets, improve labor productivity, and ensure regulatory compliance across the organization.

You will lead recruitment, develop operational plans, mentor leaders, and drive performance metrics, quality improvement, and cross-functional collaboration with clinical directors to advance care access and patient outcomes.

Qualifications

• Minimum 3 years of experience in operations, consulting, or finance (healthcare preferred).
• Experience managing multiple senior managers and cross-functional teams.
• Strong analytical and financial skills for budgets and performance.
• Excellent communication and leadership capabilities.

Responsibilities

• Direct supervision of coordinators across Oral Health, Behavioral Health, and Psychiatry teams.
• Lead recruitment, interviews, and mentorship of leaders.
• Oversee performance metrics, quality improvement, and strategic planning.
• Collaborate with Clinical Directors to implement operational strategies.

Skills

Leadership

Budgeting

Ops management

Analytical thinking

Communication

Project management

Education

High school diploma + leadership exp

Associate degree + leadership exp

Bachelor’s degree + leadership exp

Tools

Microsoft Office

EPIC

Job description

Job Details: Job Location: Erie West Town Administrative Offices - 1701 W. Superior St. - Chicago, IL 60622, Position Type: Full Time, Salary Range: $80,000.00 - $95,000.00 Salary/year, Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Leadership team! The Associate Director of Operations plans, directs, organizes, controls, and evaluates the operations of one or more service lines. They are accountable for budget development, financial performance, labor productivity, people management practices, quality management, quality improvement, regulatory compliance and achievement of the goals and objectives of Behavioral Health, Oral Health, and Psychiatry service lines. The Associate Director of Operations will participate in vision creation, and implementation for responsible domains and will have additional responsibilities for the development of operations plans and projects outside of the listed domains.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

*Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Direct supervision and management of coordinators on the Oral Health, Behavioral Health and Psychiatry teams and direct oversight of all Oral Health and Behavioral health, and Psychiatry teams across the organization.
• Leads recruitment, interviewing, and hiring of direct staff and provides mentorship to developing leaders.
• Responsible for overall performance including quality measures, key performance indicators, strategic planning, and performance/ process improvement of all OH, BH and Psychiatry coordination teams.
• In collaboration with the Clinical Director of Behavioral Health, develops and implements strategy for Behavioral Health operations.
• In collaboration with Clinical Director of Oral Health, develops and implements strategy for Oral Health operations.
• In collaboration with Clinical Director of Psychiatry, develops and implements strategy for Psychiatry operations.

Qualifications: Education

• High school diploma or equivalent, with 6 years of progressively responsible leadership experience; OR
• Associate degree or two years of college, with 4 years of progressively responsible leadership experience; OR
• Bachelor’s degree from a 4-year accredited college or university with 2 years of progressive leadership experience.

Preferred

• Master’s Degree a plus.

Experience

Required

• Three (3) years of experience in operations, consulting, or finance (preferably in healthcare).
• Experience in managing a diversity of assignments simultaneously across multiple senior managers.

Preferred

• Experience in healthcare a plus.
• Experience in Behavioral health or oral health settings a plus.

Skills and Knowledge

Required

• Strong analytical reasoning to understand needs and transform them into operational application.
• Ability to establish and maintain productive working relationships with all members of the Health Center Operations Staff Leadership Team.
• Knowledge of healthcare systems to drive efficient and effective changes for better performance.
• Strong project management, analytical, financial, and organizational skills.
• Ability to screen and resolve issues independently and manage sensitive materials while maintaining confidentiality.
• Strong analytic skills, sound judgment, high degree of flexibility and the ability to manage multiple, changing priorities.
• Excellent communication skills, both verbal and written, with demonstrated ability to write in different forms (i.e., correspondence, briefings, position papers, speeches, etc.).
• Excellent computer skills in terms of analysis, presentation, and research.

Preferred

• Intermediate proficiency in Microsoft Office a plus.
• Intermediate EPIC skills are a plus.

The Erie Advantage Pledge

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.