Associate Director of Operations (Hybrid)

Erie Family Health Center; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Full benefits package

401(k) with company match

PTO 20 days + 8 holidays

FSA for Health Care or Childcare

Job summary

Erie Family Health Centers is seeking an Associate Director of Operations to lead operations for Oral Health, Behavioral Health, and Psychiatry across one or more service lines. You will oversee budgets, labor productivity, and quality improvement while mentoring leaders and coordinating with clinical directors.

This role requires deep healthcare operations experience, strong analytical and communication skills, and the ability to drive initiatives that improve performance and patient care.

Qualifications

• 6 years of progressively responsible leadership experience in healthcare operations.
• Experience overseeing multiple service lines and coordinating cross-functional teams.
• Strong financial acumen and ability to manage budgets and KPIs.
• Demonstrated ability to develop and implement operational strategies.

Responsibilities

• Direct supervision and management of coordinators across OH, BH and Psychiatry.
• Lead recruitment, interviewing, and hiring of direct staff and develop leaders.
• Oversee performance metrics, strategic planning, and process improvement.
• Collaborate with Clinical Directors to implement operational strategies.
• Ensure regulatory compliance and high quality of care.

Skills

Analytical reasoning

Communication skills

Project management

Financial skills

Organizational skills

Microsoft Office

EPIC

Education

High school diploma or equivalent

Associate degree

Bachelor’s degree

Master’s degree

Tools

EPIC

Job description

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Leadership team! The Associate Director of Operations plans, directs, organizes, controls, and evaluates the operations of one or more service lines. They are accountable for budget development, financial performance, labor productivity, people management practices, quality management, quality improvement, regulatory compliance and achievement of the goals and objectives of Behavioral Health, Oral Health, and Psychiatry service lines. The Associate Director of Operations will participate in vision creation, and implementation for responsible domains and will have additional responsibilities for the development of operations plans and projects outside of the listed domains.At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.*Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.Main Duties & ResponsibilitiesDirect supervision and management of coordinators on the Oral Health, Behavioral Health and Psychiatry teams and direct oversight of all Oral Health and Behavioral health, and Psychiatry teams across the organization.Leads recruitment, interviewing, and hiring of direct staff and provides mentorship to developing leaders.Responsible for overall performance including quality measures, key performance indicators, strategic planning, and performance/ process improvement of all OH, BH and Psychiatry coordination teams.In collaboration with the Clinical Director of Behavioral Health, develops and implements strategy for Behavioral Health operations.In collaboration with Clinical Director of Oral Health, develops and implements strategy for Oral Health operations.In collaboration with Clinical Director of Psychiatry, develops and implements strategy for Psychiatry operations.EducationRequired:High school diploma or equivalent, with 6 years of progressively responsible leadership experience; ORAssociate degree or two years of college, with 4 years of progressively responsible leadership experience; ORBachelor’s degree from a 4-year accredited college or university with 2 years of progressive leadership experience.Preferred:Master’s Degree a plus.Experience:Required:Three (3) years of experience in operations, consulting, or finance (preferably in healthcare).Experience in managing a diversity of assignments simultaneously across multiple senior managers.Preferred:Experience in healthcare a plus.Experience in Behavioral health or oral health settings a plus.Skills and KnowledgeRequired:Strong analytical reasoning to understand needs and transform them into operational application.Ability to establish and maintain productive working relationships with all members of the Health Center Operations Staff Leadership Team.Knowledge of healthcare systems to drive efficient and effective changes for better performance.Strong project management, analytical, financial, and organizational skills.Ability to screen and resolve issues independently and manage sensitive materials while maintaining confidentiality.Strong analytic skills, sound judgment, high degree of flexibility and the ability to manage multiple, changing priorities.Excellent communication skills, both verbal and written, with demonstrated ability to write in different forms (i.e., correspondence, briefings, position papers, speeches, etc.).Excellent computer skills in terms of analysis, presentation, and research.Preferred:Intermediate proficiency in Microsoft Office a plus.Intermediate EPIC skills are a plus.The Erie Advantage PledgeWORKING TOGETHER FOR WHAT MATTERS MOSTErie makes a pledge that all current and future employees can feel confident that:Our mission, vision, and values unite us.Our voices matter.We do things well.Our inclusive culture promotes balance and belonging.We find our career sweet spot at Erie.