Director of Operations

lumesp; Garfield Heights (OH); On-site; USD 95,000 - 140,000; Full time

Job summary

Behavioral Health in Garfield Heights, Ohio, is seeking an experienced Director of Operations to oversee the day-to-day operations of our growing behavioral health services for families.

You will lead operations, support department leaders and admin teams, improve workflows, monitor KPIs, and ensure regulatory compliance while scaling the organization.

This role requires data-driven, highly organized leadership that can motivate teams and drive accountability in a fast-paced environment.

Qualifications

• Has strong leadership and operations management experience.
• Thrives in a fast-paced, growing organization.
• Loves building systems and improving processes.

Responsibilities

• Lead the daily operations of our behavioral health programs.
• Manage and support department leaders and administrative teams.
• Improve workflows, systems, and operational efficiency.
• Monitor KPIs, productivity, scheduling, admissions, and performance metrics.
• Partner with billing, admissions, HR, and clinical leadership to drive organizational success.
• Oversee staffing, onboarding, training, and employee performance.
• Ensure regulatory compliance and operational excellence.
• Help scale a fast-growing organization focused on serving children and families.

Skills

Leadership

Operations management

Process improvement

Data-driven

Team motivation

Regulatory compliance

Job description

At our client Behavioral Health, we're looking for an experienced, results-driven Director of Operations to oversee the day-to-day operations of our growing organization. This leader will ensure our teams, systems, and processes operate efficiently while delivering an exceptional experience for families and staff.

What You'll Do

• Lead the daily operations of our behavioral health programs
• Manage and support department leaders and administrative teams
• Improve workflows, systems, and operational efficiency
• Monitor KPIs, productivity, scheduling, admissions, and performance metrics
• Partner with billing, admissions, HR, and clinical leadership to drive organizational success
• Oversee staffing, onboarding, training, and employee performance
• Ensure regulatory compliance and operational excellence
• Help scale a fast-growing organization focused on serving children and families

We're Looking For Someone Who...

• Has strong leadership and operations management experience
• Thrives in a fast-paced, growing organization
• Loves building systems and improving processes
• Is highly organized and data-driven
• Can motivate teams and drive accountability
• Is passionate about making a meaningful impact