Senior Healthcare Accounts Strategist & Client Partner

Navitus; Indianapolis (IN); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave (4 weeks)

401K match up to 5%

Adoption assistance

Flexible spending account

Educational assistance and membership

Referral bonus program

Job summary

Navitus Health Solutions seeks a Sr. Client Services Executive I to manage national accounts in a strategic, consultative role within the healthcare/PBM space. The position involves developing long-term account strategy with subject matter experts, identifying upsell opportunities, and driving client retention and satisfaction.

The role requires ability to lead projects, communicate across levels, and travel to Navitus headquarters and client sites to support business objectives.

Qualifications

• Bachelor's degree in business, marketing, or related area preferred.
• 7+ years of client-facing experience with large accounts in healthcare/PBM.
• Strong strategic thinking and ability to develop and execute business plans.
• Excellent verbal and written communication, presentation and negotiation skills.
• Willingness to travel.
• Ability to manage coordinator level resources.

Responsibilities

• Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports.
• Investigate/follow-up if Performance Guarantees are not met and present results to clients.
• Conduct Client training (Client Portal Site, Navi-Claim, etc.).
• Assist with escalated member/client issues requests.
• Identify and present client opportunities to improve costs, service and health.
• Travel to client sites and provide mentoring to coordinators and CsEs.

Skills

Client management

Sales skills

Strategic thinking

Prioritization

Communication

Willingness to travel

Negotiation

Team orientation

Education

Bachelor's degree in business/marketing or related area

Tools

Microsoft Office

Job description

Navitus Health Solutions seeks a Sr. Client Services Executive I to manage national accounts in a strategic, consultative role within the healthcare/PBM space. The position involves developing long-term account strategy with subject matter experts, identifying upsell opportunities, and driving client retention and satisfaction.

The role requires ability to lead projects, communicate across levels, and travel to Navitus headquarters and client sites to support business objectives.