Senior Account Manager, Healthcare Benefits (Remote)

Cno Financial Group; Juneau (AK); Remote; USD 103,000 - 154,000; Full time

Job summary

CNO Financial Group is seeking a Manager, Account Management to lead Optavise Account Management teams, drive client retention, and coordinate with Sales, SME, Implementation, and Delivery resources. The role emphasizes ensuring client success and renewal alignment with company goals.

The position requires a bachelor’s degree or equivalent experience, several years in healthcare/benefits account management, and a proven track record of managing large client relationships.

Qualifications

• Bachelor’s degree or 8 years of directly related experience.
• 5 years of proven client-focused experience in benefits, brokers, benefits administration, and/or health care industry.
• 4+ years in an Account Management role in the Healthcare/Benefits industry, working with our target market.
• Previous experience leading a team of sales professionals supporting large or complex clients in the employee benefits space.

Responsibilities

• Manage Optavise Account Management Associate resources to ensure successful delivery of their responsibilities.
• Ensure client retention and renewals meet Optavise goals.
• Identify clients at risk, inform appropriate resources, and implement remediation plans.
• Ensure client utilization of Optavise Advocacy & Transparency services meets goals.
• Support achievement of PPI target goals with clients.
• Involve appropriate Optavise Sales, SME, Implementation, or Delivery resources in relevant meetings.
• Involve the client’s broker/consultant in relevant meetings.
• Track the client’s key objectives to ensure they are met.
• Scope, draft, and facilitate completion of contractual documents needed for booking orders, billing, implementation, and renewal.
• Ensure Salesforce is the sole source of truth for sales data.

Skills

Account Management

Client relationship

Team leadership

Sales collaboration

Healthcare industry knowledge

Education

Bachelor’s degree or 8 years of directly related experience

Job description

CNO Financial Group is seeking a Manager, Account Management to lead Optavise Account Management teams, drive client retention, and coordinate with Sales, SME, Implementation, and Delivery resources. The role emphasizes ensuring client success and renewal alignment with company goals.

The position requires a bachelor’s degree or equivalent experience, several years in healthcare/benefits account management, and a proven track record of managing large client relationships.