Senior Health IT Support & Change Lead

Oracle; Denver (CO); On-site; USD 70,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short term and long term disability

Life insurance and AD&D

401(k) with company match

Paid time off and holidays

Employee Stock Purchase Plan

Comprehensive benefits package

Job summary

Oracle Health is seeking a Senior Support Services Owner to oversee change and incident management for a healthcare IT client site. You will proactively manage incidents, changes, defects, and enhancements to ensure a seamless experience for clinicians and administrators.

You will lead incident lifecycle, coordinate with ITIL processes, develop communications for client leaders, and collaborate across consulting, product, development, and operations teams while traveling up to 75%.

Qualifications

• 5+ years in healthcare IT client-facing roles, specializing in EHR/EMR systems.
• Experience managing change and incident processes in a clinical or healthcare setting.
• Strong understanding of incident management, change management, and ITIL best practices.
• Excellent interpersonal, negotiation, and client communication skills.

Responsibilities

• Serve as the primary contact for all change and incident management at a key client site, building relationships grounded in transparency and trust.
• Oversee the full lifecycle of system incidents and defects, from logging to resolution, with clear communication and SLA alignment.
• Manage change requests and system enhancements, collaborating with technical teams and client stakeholders to deliver improvements.
• Analyze system trends and client feedback to identify opportunities for ongoing process and performance enhancements.
• Develop communication strategies, keeping client leaders and end users informed with updates, presentations, and reports.
• Foster collaboration across consulting, product, development, support, and operations teams to anticipate client needs.
• Travel up to 75%.

Skills

Incident management

Change management

ITIL

Job description

Oracle Health is seeking a Senior Support Services Owner to oversee change and incident management for a healthcare IT client site. You will proactively manage incidents, changes, defects, and enhancements to ensure a seamless experience for clinicians and administrators.

You will lead incident lifecycle, coordinate with ITIL processes, develop communications for client leaders, and collaborate across consulting, product, development, and operations teams while traveling up to 75%.