Client-Focused Health IT Change & Incident Lead

Emerson; United States; On-site; USD 70,000 - 166,000; Full time

Benefits offered by this job

Healthcare benefits

Disability insurance

Life insurance

401(k) matching

Paid time off

Paid holidays

Parental leave

Employee stock purchase plan

Flexible spending accounts

Job summary

Oracle is seeking a Senior Support Services Owner to oversee change and incident management for an aligned healthcare IT client site. This role focuses on proactively handling incidents, changes, defects, and enhancements to ensure a seamless experience for clinical and administrative users.

The position emphasizes client satisfaction, proactive issue resolution, and collaboration with cross-functional teams. It may involve bonus eligibility and equity as part of the overall compensation package.

Qualifications

• Client-focused and detail-oriented professional with strong change and incident management skills.
• Experience coordinating across clinical and administrative users in healthcare IT environments.

Responsibilities

• Oversee change and incident management for an aligned healthcare IT client site.
• Proactively manage incidents, changes, defects, and enhancements to improve client satisfaction.

Skills

Client-focused

Detail-oriented

Change management

Incident management

Job description

Oracle is seeking a Senior Support Services Owner to oversee change and incident management for an aligned healthcare IT client site. This role focuses on proactively handling incidents, changes, defects, and enhancements to ensure a seamless experience for clinical and administrative users.

The position emphasizes client satisfaction, proactive issue resolution, and collaboration with cross-functional teams. It may involve bonus eligibility and equity as part of the overall compensation package.