Senior Health IT Change & Incident Leader

Oracle; Honolulu (HI); On-site; USD 70,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Equity

Job summary

Oracle Health is seeking a Senior Support Services Owner to oversee change and incident management for a healthcare IT client site, focusing on delivering reliable EHR/EMR experiences for clinicians and admins.

You will lead incident lifecycle, manage changes and enhancements, and collaborate with consulting, product, development, and operations teams to ensure smooth daily operations while advancing client satisfaction. Travel up to 75% is required.

Qualifications

• 5+ years in healthcare IT client-facing roles.
• Experience in change and incident management within clinical settings.
• Strong knowledge of ITIL best practices.

Responsibilities

• Serve as primary contact for change and incident management at a key client site.
• Oversee lifecycle of incidents and defects with clear communication and SLAs.
• Manage change requests and system enhancements with stakeholders.
• Analyze system trends and feedback to drive improvements.
• Develop communications for client leaders and end users.
• Collaborate with consulting, product, development, support and operations teams.
• Travel up to 75%.

Skills

Healthcare IT

Client-facing

ITIL

Change management

Incident management

Tools

Cerner Millennium

Job description

Oracle Health is seeking a Senior Support Services Owner to oversee change and incident management for a healthcare IT client site, focusing on delivering reliable EHR/EMR experiences for clinicians and admins.

You will lead incident lifecycle, manage changes and enhancements, and collaborate with consulting, product, development, and operations teams to ensure smooth daily operations while advancing client satisfaction. Travel up to 75% is required.