Senior Client Success & Support Lead

Oracle; Santa Fe (NM); On-site; USD 52,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings with company match

Paid time off & holidays

Employee Stock Purchase Plan

Disability coverage

Job summary

Oracle is seeking a Senior Support Service Owner to manage complex client relationships and escalation processes. You will drive value outcomes, influence support strategy, and develop improvement initiatives across Oracle Health engagements.

Ideal candidates have healthcare IT and revenue cycle experience and will act as the primary point of contact across organizational boundaries to deliver results for clients and Oracle.

Qualifications

• Experience managing complex external customer relationships.
• Executive relationship management experience is a plus.
• Healthcare IT familiarity or revenue cycle knowledge preferred.

Responsibilities

• Manage complex external customer relationships with a high degree of variability.
• Influence customer support strategy focusing on value achievement and targeted outcomes.
• Develop complex continuous improvement strategies.
• Act as the single point of contact for cross‑organizational support escalations.
• Provide support processes expertise and advise on expectations for both internal stakeholders and external clients.
• Contribute to internal team value and improvements.
• Revenue Cycle application & Federal experience preferred.
• Healthcare IT experience.

Skills

Relationship management

Executive engagement

Stakeholder management

Continuous improvement

Job description

Oracle is seeking a Senior Support Service Owner to manage complex client relationships and escalation processes. You will drive value outcomes, influence support strategy, and develop improvement initiatives across Oracle Health engagements.

Ideal candidates have healthcare IT and revenue cycle experience and will act as the primary point of contact across organizational boundaries to deliver results for clients and Oracle.