Senior Healthcare IT Support Services Lead

Oracle; Denver (CO); Vor Ort; USD 67.000 - 166.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

11 paid holidays

Paid sick leave

Parental leave

Employee Stock Purchase Plan

Zusammenfassung

Oracle Health is seeking a Senior Support Services Owner to manage client relationships, executive alignment, and delivery of value outcomes across complex engagements. You will oversee escalation management and work with cross-functional teams to ensure high-quality service delivery.

You will influence support strategy, drive continuous improvement, and serve as the single point of contact for cross-organizational escalations, delivering value for Oracle and its customers.

Qualifikationen

• Experience managing complex external customer relationships with high variability.
• Ability to influence customer support strategy focusing on value achievement.
• Develops complex continuous improvement strategies.
• Acts as single point of contact for cross-organizational escalations.
• Provides support processes expertise and advises internal/external stakeholders.
• Contributes to internal team value and improvements.
• Revenue Cycle and Federal experience preferred.
• Healthcare IT experience.

Aufgaben

• Manage complex external customer relationships with a high degree of variability.
• Influence customer support strategy focusing on value achievement and targeted outcomes.
• Develop complex continuous improvement strategies.
• Act as the single point of contact for cross-organizational support escalations
• Provide support processes expertise and advise on expectations for both internal stakeholders and external clients.
• Contribute to internal team value and improvements.

Kenntnisse

Executive relationship management

Stakeholder management

Healthcare IT experience

Revenue Cycle experience

Jobbeschreibung

Oracle Health is seeking a Senior Support Services Owner to manage client relationships, executive alignment, and delivery of value outcomes across complex engagements. You will oversee escalation management and work with cross-functional teams to ensure high-quality service delivery.

You will influence support strategy, drive continuous improvement, and serve as the single point of contact for cross-organizational escalations, delivering value for Oracle and its customers.