Senior Client Success & Escalation Lead

Oracle; Augusta (ME); Presencial; USD 67.000 - 166.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) Savings and company match

Paid time off

Descripción de la vacante

Oracle is seeking a Senior Support Services Owner to manage complex client relationships within Oracle Health. You will oversee engagement milestones, scope of services, and executive communications to ensure value delivery.

In this role you will coordinate cross‑functional teams, escalate issues as needed, and lead continuous improvement efforts for healthcare IT and revenue cycle applications.

Formación

• 5+ years of senior client relationship management experience.
• Healthcare IT experience preferred.
• Experience with revenue cycle applications.

Responsabilidades

• Manage complex external customer relationships with a high degree of variability.
• Influence customer support strategy focusing on value achievement and targeted outcomes.
• Develop complex continuous improvement strategies.
• Act as the single point of contact for cross‑organizational support escalations.
• Provide support processes expertise and advise on expectations for both internal stakeholders and external clients.
• Contribute to internal team value and improvements.

Conocimientos

Client relationship management

Executive relationship management

Escalation management

Cross-functional collaboration

Continuous improvement

Revenue cycle experience

Federal healthcare experience

Descripción del empleo

Oracle is seeking a Senior Support Services Owner to manage complex client relationships within Oracle Health. You will oversee engagement milestones, scope of services, and executive communications to ensure value delivery.

In this role you will coordinate cross‑functional teams, escalate issues as needed, and lead continuous improvement efforts for healthcare IT and revenue cycle applications.