Senior Healthcare IT Change & Incident Lead

Oracle; Olympia (WA); On-site; USD 70,000 - 166,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Job summary

Oracle Health is seeking a Senior Support Services Owner to oversee change and incident management for a key healthcare IT client site. You will proactively manage incidents, changes, defects, and enhancements to improve clinician and administrative user experience.

With 5+ years in healthcare IT client-facing roles and Cerner Millennium experience valued, you will lead cross-functional teams, ensure SLAs, and drive continuous improvements in IT operations.

Qualifications

• 5+ years in healthcare IT client-facing roles focusing on EHR/EMR systems, Cerner Millennium valued.
• Experience managing change and incident processes in clinical/healthcare settings.
• Strong understanding of incident/change management and ITIL best practices.
• Excellent interpersonal, negotiation and client communication skills.
• Preferred ITIL Foundation, CSM/CSP or relevant certifications; Cerner/EMR certs encouraged.

Responsibilities

• Serve as primary contact and trusted advisor for change/incident management at a key client site.
• Oversee lifecycle of incidents/defects, ensuring clear communication and SLAs.
• Manage change requests and system enhancements with technical and client stakeholders.
• Analyze system trends and feedback to drive process and performance improvements.
• Develop communication strategies with client leaders and end users.
• Collaborate with consulting, product, development, and operations teams.
• Travel up to 75%.

Skills

EHR/EMR system experience

Client-facing

Incident management

Change management

ITIL practices

Interpersonal skills

Education

ITIL Foundation

Cerner Millennium or similar EHR certification

Tools

Cerner Millennium

Job description

Oracle Health is seeking a Senior Support Services Owner to oversee change and incident management for a key healthcare IT client site. You will proactively manage incidents, changes, defects, and enhancements to improve clinician and administrative user experience.

With 5+ years in healthcare IT client-facing roles and Cerner Millennium experience valued, you will lead cross-functional teams, ensure SLAs, and drive continuous improvements in IT operations.