Senior Health Insurance Support Specialist - Remote

GuideWell; United States; On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision Plans

401K

Paid time off (18 days)

Holidays and floating holiday

Life Insurance

Disability benefits

Pet insurance

Work-Life Balance programs

Job summary

GuideWell in Jacksonville, FL is seeking a customer service specialist for an on-site role supporting members by phone. You will review enrollment and claims histories, ensure billing accuracy, and resolve questions with empathy.

A 12-week fully paid training program precedes a standard 8:00 AM–6:00 PM EST shift. Benefits start after the first month, with health, retirement, time off, and life personal programs designed to support growth and work–life balance.

Qualifications

• 2 years of customer service experience or equivalent combination of education and experience.
• 1 year of building collaborative relationships with customers, clients, and/or peers in different teams.
• High school diploma or equivalent.

Responsibilities

• Review members’ enrollment or claims history ensuring accuracy of billing and enrollment and application of deductible and member responsibility.
• Utilize the Florida Blue Call Strategy to provide outstanding customer service and call resolution to our members; follow-up on issues to ensure resolution for customer.
• Research and resolve service-related inquiries meeting established expectations for quality, productivity, and timeliness.
• Assisting members by questioning, probing, and reasoning regarding their inquiry.

Skills

Customer service

Building collaborative relationships

Education

High school diploma or equivalent

Job description

GuideWell in Jacksonville, FL is seeking a customer service specialist for an on-site role supporting members by phone. You will review enrollment and claims histories, ensure billing accuracy, and resolve questions with empathy.

A 12-week fully paid training program precedes a standard 8:00 AM–6:00 PM EST shift. Benefits start after the first month, with health, retirement, time off, and life personal programs designed to support growth and work–life balance.