Remote Healthcare Support Specialist

Gainwell Technologies LLC; Topeka (KS); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Vacation policy

401(k) employer match

Health benefits

Educational assistance

Job summary

Gainwell Technologies LLC is seeking a Remote Healthcare Customer Service Representative based in Topeka, KS. This role supports clients by resolving claims, eligibility, and insurance questions, while assisting users with portal navigation and account access.

Responsibilities include documenting calls, adhering to SLAs, and maintaining a high level of professionalism in a fast-paced healthcare environment. Remote then on-site as required.

Qualifications

• 1) Two+ years of inbound telephone customer service experience.
• 2) Strong organizational, analytical, and problem-solving skills.
• 3) Ability to maintain confidentiality and comply with HIPAA.
• 4) Proficient PC skills and MS Office/CRM tools.
• 5) Excellent time management, verbal and written communication.

Responsibilities

• Answer incoming calls and research caller concerns about claims, eligibility, and insurance.
• Provide comprehensive customer support or escalation as needed.
• Assist callers with portal navigation, registration, and password resets.
• Document calls with detailed notes and templates.
• Maintain professional interactions and meet SLA targets.

Skills

Inbound customer service

HIPAA compliance

Multitasking

Verbal communication

Written communication

Healthcare knowledge

Education

High school diploma or GED

Tools

Outlook

Microsoft Word

Microsoft Excel

CRM

OneNote

Job description

Gainwell Technologies LLC is seeking a Remote Healthcare Customer Service Representative based in Topeka, KS. This role supports clients by resolving claims, eligibility, and insurance questions, while assisting users with portal navigation and account access.

Responsibilities include documenting calls, adhering to SLAs, and maintaining a high level of professionalism in a fast-paced healthcare environment. Remote then on-site as required.