Health Plan Member Support Specialist

Corewell Health; United States; Remote; USD 19,000 - 30,000; Part time

Benefits offered by this job

Comprehensive benefits package

On-demand pay

Discounts directory

Retirement options

Job summary

Corewell Health in Lakeland, FL is seeking a part-time inbound call center specialist to assist members, employer groups, providers, and colleagues with benefits, eligibility, billing, and claims. You will educate callers and resolve questions via phone, chat, email, and in person when needed.

The role emphasizes accuracy, empathy, and adherence to service guidelines while escalating complex issues. Prior customer service experience is preferred; a high school diploma or equivalent required;

Qualifications

• Analyzes, evaluates, resolves and responds to service inquiries per guidelines.
• Provides information on benefits clarification, eligibility, verification, billing and claim status.

Responsibilities

• Responds to service inquiries from members, providers, employer groups, colleagues, agents and others within guidelines.
• Promotes education about benefits and eligibility to customers.

Skills

1 year of relevant experience in the関連

Education

High School Diploma or equivalent

Associate's Degree

Job description

Corewell Health in Lakeland, FL is seeking a part-time inbound call center specialist to assist members, employer groups, providers, and colleagues with benefits, eligibility, billing, and claims. You will educate callers and resolve questions via phone, chat, email, and in person when needed.

The role emphasizes accuracy, empathy, and adherence to service guidelines while escalating complex issues. Prior customer service experience is preferred; a high school diploma or equivalent required;