Senior Health Insurance Service Advocate

Florida Blue; Jacksonville (FL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health, Dental and Vision Plans

401K

18 days of personal time off

10 Holidays and 1 Floating holiday

Life Insurance

Disability Benefits

Wellness program

Job summary

Florida Blue in Jacksonville, FL seeks a full-time customer service representative to support members via phone. The role is on-site with training, benefits, and growth opportunities after completion of a 12-week program.

You will handle enrollment, claims, and inquiries, using our call strategy to deliver resolution and excellent service. The position requires 2 years of customer service, 1 year of cross-team collaboration, and a high school diploma.

Qualifications

• 2 years of customer service experience or equivalent combination of education and experience.
• 1 year of building collaborative relationships with customers, clients, and/or peers in different teams.
• High school diploma or equivalent.

Responsibilities

• Review members' enrollment or claims history ensuring accuracy of billing and enrollment and application of deductible and member responsibility.
• Utilize the Florida Blue Call Strategy to provide outstanding customer service and call resolution to our members; follow-up on issues to ensure resolution for customer.
• Research and resolve service-related inquiries meeting established expectations for quality, productivity, and timeliness.
• Assisting members by questioning, probing, and reasoning regarding their inquiry.

Skills

Customer service

Communication skills

Empathy

Education

High school diploma

Job description

Florida Blue in Jacksonville, FL seeks a full-time customer service representative to support members via phone. The role is on-site with training, benefits, and growth opportunities after completion of a 12-week program.

You will handle enrollment, claims, and inquiries, using our call strategy to deliver resolution and excellent service. The position requires 2 years of customer service, 1 year of cross-team collaboration, and a high school diploma.