Remote Health Insurance Support Advocate

Florida Blue Group; Jacksonville (FL); Presencial; USD 23.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental and Vision Plans

401K

Paid time off

Holidays and well-being days

Life Insurance and Disability Benefits

Descripción de la vacante

Florida Blue is seeking a customer service professional for an on-site role at the Deerwood Campus in Jacksonville, FL. Training lasts 12 weeks, Monday–Friday, 8:00 am–4:30 pm EST, with a full-time remote opportunity after onboarding and comprehensive benefits.

The role involves assisting members telephonically, reviewing enrollment and claims history, and resolving service inquiries with empathy and strong problem-solving skills.

Formación

• 2 years of customer service experience or equivalent combination of education and experience.
• 1 year of building collaborative relationships with customers, clients, and/or peers in different teams.
• High school diploma or equivalent

Responsabilidades

• Review members’ enrollment or claims history ensuring accuracy of billing and enrollment and application of deductible and member responsibility.
• Utilize the Florida Blue Call Strategy to provide outstanding customer service and call resolution to our members; follow-up on issues to ensure resolution for customer.
• Research and resolve service-related inquiries meeting established expectations for quality, productivity, and timeliness.
• Assisting members by questioning, probing, and reasoning regarding their inquiry.

Conocimientos

Customer service

Communication

Team collaboration

Educación

High school diploma or equivalent

Descripción del empleo

Florida Blue is seeking a customer service professional for an on-site role at the Deerwood Campus in Jacksonville, FL. Training lasts 12 weeks, Monday–Friday, 8:00 am–4:30 pm EST, with a full-time remote opportunity after onboarding and comprehensive benefits.

The role involves assisting members telephonically, reviewing enrollment and claims history, and resolving service inquiries with empathy and strong problem-solving skills.