Senior Health Insurance Support Advocate (Remote)

GuideWell; Jacksonville (FL); Presencial; USD 28.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental and vision plans

401K

Paid time off

Descripción de la vacante

GuideWell’s Florida Blue team in Jacksonville, FL is seeking a full-time, on-site Customer Service Specialist who will telephonically assist members, review enrollment and claims history, and ensure accurate billing and deductible application. You will follow the Florida Blue Call Strategy to provide outstanding service and drive issue resolution.

The role requires 2 years of customer service experience, 1 year building collaborative relationships, a high school diploma, and the ability to work

Formación

• 2 years of customer service experience or equivalent mix of education and experience.
• 1 year of building collaborative relationships with customers, clients, and/or peers in different teams.
• High school diploma or equivalent

Responsabilidades

• Telephonically assist members in enrollment and claims history, ensuring accuracy of billing and applicable deductibles.
• Utilize the Florida Blue Call Strategy to provide outstanding customer service and call resolution; follow up to ensure issue resolution.
• Research and resolve service-related inquiries meeting established quality, productivity, and timeliness expectations.
• Assist members by questioning, probing, and reasoning regarding their inquiry.

Conocimientos

Customer service experience

Collaboration

Educación

High school diploma

Descripción del empleo

GuideWell’s Florida Blue team in Jacksonville, FL is seeking a full-time, on-site Customer Service Specialist who will telephonically assist members, review enrollment and claims history, and ensure accurate billing and deductible application. You will follow the Florida Blue Call Strategy to provide outstanding service and drive issue resolution.

The role requires 2 years of customer service experience, 1 year building collaborative relationships, a high school diploma, and the ability to work