Volunteer Program Senior Coordinator - Volunteer Services

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

The Ohio State University Wexner Medical Center in Columbus is seeking a Volunteer Program Senior Coordinator to oversee daily coordination and management of the James volunteer programs and satellite facilities. You will train new volunteers and ensure proper coverage across locations.

You will assist the Associate Director with planning and implementing new volunteer programs, organize recognition events, and drive volunteer recruitment and promotion within the Medical Center and surrounding

Qualifications

• Bachelor's degree in business, communications or related field.
• Master’s degree in health care preferred.
• Minimum 4 years professional experience, preferably in the health care industry or related field.
• Ability to work in matrix environment and provide team leadership across reporting and departmental lines.

Responsibilities

• Oversee daily coordination and management of volunteer programs at The James and satellite facilities.
• Provide coordination and training for all new volunteers and ensure appropriate coverage.
• Assist the Associate Director in monitoring and supporting existing programs and in planning and implementing new programs.
• Coordinate recognition events and volunteer promotion and recruitment within the Medical Center and community.
• Attend outpatient locations to shadow volunteers, meet site contacts, and deliver items to volunteers.

Skills

Team leadership

Cross-functional collaboration

Education

Bachelor's degree in business, communications or related field

Master’s degree in health care preferred

Job description

The Department of Patient Experience is responsible for monitoring and enhancing the patient experience which includes complaint resolution, information desk functions, managing the Volunteer and Housing programs, and service quality improvement initiatives within the organization. In addition, the department is responsible for meeting Joint Commission standards related to patient rights and organizational ethics and CMS regulation guidelines related to the complaint process.

Position Summary

The Volunteer Program Senior Coordinator is responsible for the daily coordination and management of the college, and adult volunteer programs at The James, including satellite facilities. The Coordinator provides coordination and training for all new volunteers and ensures appropriate coverage. The Coordinator also assists the Associate Director in monitoring and supporting existing programs, planning, development and implementation of new volunteer programs, recognition events, as well as volunteer promotion and recruitment within the Medical Center and the community.

Qualifications

For Hire: Bachelor's Degree in business, communications, or related area. Master’s degree in health care preferred. Minimum 4 years professional experience, preferably in the health care industry or related field. Ability to work in matrix environment and provide team leadership across reporting and departmental lines.

Ongoing: Continuing education credits through OHA and other seminars as appropriate.

This role has several evening and weekend shifts related to volunteer training sessions and volunteer recognition events. This role also visits outpatient locations (MMT, SSCBC, James Outpatient Care, Mill Run, OPCE and East Hospital) to shadow volunteers, meet with site contacts and deliver items to volunteers (badges, meal passes, recognition gifts).

Business Planning and Operations - Volunteer Program Management - Individual Contributor - Specialized - S3

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.