Senior Hardware Reliability Engineer | Data Center

Nebius Group; Birmingham (AL); On-site; USD 125,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and learning

Flexibility and ownership

Collaborative and innovative culture

Opportunity to work on impactful AI

Job summary

Nebius is seeking a Senior Hardware Support Engineer to own production hardware reliability across large-scale data center environments in Birmingham, AL. You will be the senior escalation point for hardware and firmware issues, coordinating with engineering, vendors, and on-site teams to drive root-cause investigations and timely resolutions.

The role requires deep hardware expertise, structured problem-solving, and the ability to manage multiple investigations with production impact, while

Qualifications

• Hands-on server hardware experience in data center or large-scale production environments.
• Proven root-cause analysis of hardware and firmware failures.
• Deep understanding of server components (CPU, memory, storage, networking, power, BMC) and failure modes.
• Experience working directly with hardware vendors and engineering teams to resolve production issues.
• Structured problem-solving skills using formal IT or incident management methodologies.
• Strong analytical capabilities and ability to interpret logs, telemetry, and error patterns.
• Experience coordinating technical activities with on-site operations teams.
• Ability to manage multiple concurrent investigations with production impact.
• Clear written and verbal communication skills in cross-functional environments.

Responsibilities

• Lead root cause analyses for complex hardware and firmware failures.
• Aggregate recurring problems and error patterns to identify systemic reliability issues.
• Act as the senior escalation point for hardware-related incidents impacting availability or performance.
• Coordinate with vendors to drive timely diagnostics, RMAs, firmware fixes, and corrective actions.
• Partner with internal engineering teams to validate fixes and prevent recurrence.
• Perform hardware and firmware validation before fleet-wide rollout.
• Drive structured incident investigations using IT problem management methodologies.
• Support on-site teams with technical coordination during critical hardware events.
• Improving hardware observability, failure tracking, and reporting processes.
• Contributing to long-term hardware reliability strategy and fleet-wide stability improvements.

Skills

Server hardware

Root cause analysis

Logs & telemetry

Vendor coordination

Problem solving

Cross-functional communication

On-site coordination

Multi-issue management

Clear communication

Job description

Nebius is seeking a Senior Hardware Support Engineer to own production hardware reliability across large-scale data center environments in Birmingham, AL. You will be the senior escalation point for hardware and firmware issues, coordinating with engineering, vendors, and on-site teams to drive root-cause investigations and timely resolutions.

The role requires deep hardware expertise, structured problem-solving, and the ability to manage multiple investigations with production impact, while