Senior Hardware Reliability Engineer

Nebius Group; Vineland (NJ); On-site; USD 125,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Flexible paid time off

Parental leave

Professional development

Job summary

Nebius is seeking a Senior Hardware Support Engineer to own production hardware reliability across large-scale data centers and work as a senior escalation point for complex hardware and firmware issues. You will coordinate with engineering, vendors, and on-site teams to drive timely diagnostics and durable fixes.

The role requires deep hardware expertise in high-density, performance-critical infrastructure, strong analytical thinking, and the ability to manage multiple investigations with

Qualifications

• Strong hands-on server hardware experience in data center environments.
• Proven root-cause analysis of hardware/firmware failures.
• Deep understanding of server components (CPU, memory, storage, networking, power, BMC).
• Experience coordinating with vendors and engineering teams to resolve production issues.
• Structured problem-solving using IT incident management methodologies.
• Excellent written and verbal communication in cross-functional settings.

Responsibilities

• Leading root cause analyses for complex hardware and firmware failures across production fleets.
• Aggregating recurring problems to identify systemic reliability issues.
• Acting as senior escalation point for hardware-related incidents impacting availability or performance.
• Coordinating with vendors to drive diagnostics, RMAs, firmware fixes, and corrective actions.
• Partnering with internal engineering teams to validate fixes and prevent recurrence.
• Performing hardware and firmware validation before fleet-wide rollout.
• Driving structured incident investigations using IT problem management methodologies.
• Supporting on-site teams with technical coordination during critical hardware events.
• Improving hardware observability, failure tracking, and reporting processes.
• Contributing to long-term hardware reliability strategy and fleet-wide stability improvements.

Skills

Server hardware

Root cause analysis

Vendor coordination

Data center environments

Linux systems

Incident management

Analytical thinking

Tools

Linux-based systems

ITIL/incident management

Job description

Nebius is seeking a Senior Hardware Support Engineer to own production hardware reliability across large-scale data centers and work as a senior escalation point for complex hardware and firmware issues. You will coordinate with engineering, vendors, and on-site teams to drive timely diagnostics and durable fixes.

The role requires deep hardware expertise in high-density, performance-critical infrastructure, strong analytical thinking, and the ability to manage multiple investigations with