Hardware Diagnostics & RMA Engineer — Data Center (Minnesota)

Nebius Group; Minnesota; Híbrido; USD 113.000 - 141.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Career growth

Flexibility and ownership

Collaborative and innovative culture

Opportunity to work on impactful AI

International environment

Descripción de la vacante

Nebius is seeking an IT Infrastructure Engineer – RMA & Hardware Diagnostics to own advanced hardware troubleshooting and RMA lifecycle management in our Minnesota data centers. This role directly impacts hardware reliability, SLAs, and fleet scalability.

You will diagnose servers, coordinate with OEM vendors, develop playbooks, and reduce MTTR through structured root-cause analyses and cross-functional collaboration.

Formación

• 5+ years hands-on experience with enterprise server hardware in production data centers.
• Deep understanding of x86 server architecture and components.
• Experience with firmware/BIOS/BMC diagnostics and upgrades.
• Advanced Linux troubleshooting and hardware diagnostics.
• Experience with remote management interfaces (IPMI, iDRAC, iLO).
• Proven ability to manage hardware RMA processes with OEM vendors.
• Ability to perform structured root-cause analyses and document findings clearly.
• Strong written and spoken English.

Responsabilidades

• Perform advanced firmware and hardware diagnostics on enterprise servers.
• Troubleshoot complex hardware failures using logs, BMC/IPMI, BIOS diagnostics and vendor tools.
• Serve as primary escalation point for L1/L2 technicians on high-impact hardware incidents.
• Conduct structured root-cause analyses and document findings.
• Own full RMA lifecycle: validate failed components, create warranty claims, coordinate with vendors.
• Interface with OEM vendors to address recurring hardware defects and drive corrective actions.
• Analyze failure trends and report metrics like repeat RMA rates.
• Develop standardized diagnostic playbooks and workflows.
• Validate replacement components before redeployment to production.
• Collaborate with data center operations, procurement, and engineering.
• Contribute to reducing MTTR and fleet reliability through process improvements.

Conocimientos

Experience in data center hardware

x86 server architecture

Firmware/BIOS/BMC diagnostics

Linux command-line troubleshooting

IPMI/iDRAC/iLO familiarity

Hardware RMA processes

Root-cause analysis

English proficiency

Independent ownership

Descripción del empleo

Nebius is seeking an IT Infrastructure Engineer – RMA & Hardware Diagnostics to own advanced hardware troubleshooting and RMA lifecycle management in our Minnesota data centers. This role directly impacts hardware reliability, SLAs, and fleet scalability.

You will diagnose servers, coordinate with OEM vendors, develop playbooks, and reduce MTTR through structured root-cause analyses and cross-functional collaboration.