Senior Data Center Hardware Reliability Engineer

Nebius Group; Independence (MO); Presencial; USD 125.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/dental/vision coverage

401(k) plan with company contribution

Flexible paid time off

Paid parental leave

Professional development support

Descripción de la vacante

Nebius is seeking a Senior Hardware Support Engineer to own production hardware reliability across large-scale data centers. You will serve as a senior escalation point for complex hardware and firmware issues, coordinating with engineering teams and vendors to drive diagnostics and fixes.

This role requires deep hardware expertise, strong problem-solving, and the ability to manage multiple investigations with production impact.

Formación

• Hands-on server hardware experience in data centers.
• Proven RCA of hardware/firmware failures.
• Deep understanding of CPU, memory, storage, networking, power, and BMC.
• Experience with vendors and engineering teams to resolve production issues.
• Structured problem-solving using IT incident management methodologies.
• Strong ability to interpret logs and telemetry.
• Experience coordinating with on-site operations teams.
• Ability to manage multiple concurrent investigations with production impact.
• Clear written and verbal communication in cross-functional environments.

Responsabilidades

• Leading root cause analysis for complex hardware and firmware failures across production fleets
• Aggregating recurring problems and error patterns to identify systemic reliability issues
• Acting as the senior escalation point for hardware-related incidents impacting availability or performance
• Coordinating with vendors to drive timely diagnostics, RMAs, firmware fixes, and corrective actions
• Partnering with internal engineering teams to validate fixes and prevent recurrence
• Performing hardware and firmware validation before fleet-wide rollout
• Driving structured incident investigations using established IT problem management methodologies
• Supporting on-site teams with technical coordination during critical hardware eventsImproving hardware observability, failure tracking, and reporting processes
• Contributing to long-term hardware reliability strategy and fleet-wide stability improvements

Conocimientos

Server hardware

Root cause analysis

Vendor coordination

IT incident management

Logs & telemetry analysis

On-site coordination

Multi-investigation handling

Clear communication

Herramientas

BMC

Linux-based systems

Descripción del empleo

Nebius is seeking a Senior Hardware Support Engineer to own production hardware reliability across large-scale data centers. You will serve as a senior escalation point for complex hardware and firmware issues, coordinating with engineering teams and vendors to drive diagnostics and fixes.

This role requires deep hardware expertise, strong problem-solving, and the ability to manage multiple investigations with production impact.