SENIOR GUEST SERVICES REPRESENTATIVE

Air Force Global Strike Command; Abilene (TX); On-site; USD 23,000 - 26,000; Full time

Job summary

Air Force Global Strike Command is seeking a Senior Guest Services Representative to manage front desk operations at Dyess AFB. You will greet guests, process reservations, assign rooms, issue keys, and balance daily cash and reports.

The role requires ensuring safety and high service standards, with on-call rotation and some nights, weekends, and holidays. The position is Non-appropriated Fund (NAF) and Swing Shift, averaging 20 hours per week, with potential on-call duties.

Qualifications

• Experience in front desk operations and guest services.
• Ability to relay work instructions and train new employees.
• Proficiency with cash handling and daily revenue reconciliation.

Responsibilities

• Relay work instructions from supervisor and provide on-the-job training for new employees.
• Assist in correcting clerical and system errors; ensure quality standards.
• Manage reservations, room assignments, keys, and escort guests as needed.
• Calculate and post charges; handle payments and prepare cashier reports.
• Update occupancy, housekeeping status, and notify maintenance issues.
• Conduct night audit procedures and secure card machine operations.

Skills

Guest services

Customer service

Cash handling

Team coordination

Job description

• Hiring Agency: Air Force Global Strike Command

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the INNS OF DYESS This position is considered RPT and is Swing Shift. The position is guaranteed 20 hours per week. You may be required to work some nights, weekends and holidays. Will have rotation with the on-call phone for front desk.

Key Responsibilities

Responsibilities Responsible for relaying work instructions from supervisor; provides on the job training for new employees; observes work in progress of new team members. Shares learned best practices of front desk operations. Assists in correcting clerical and system errors. Exhibits work standards while following operational procedures and policies. Ensures adherence of established quality and safety standards.

Balances workload of team members during shift ensuring efficient output of work. May be asked to provide input to supervisor on employee's performance of assigned work and/or identify training needs. Maintains log of incidents and reports. Reports all violations of safety to immediate supervisor. Ensures adequate stock supplies and equipment are available to do the work. Resolves straightforward guest complaints and documents situation with outcome.

Elevates guest/employee complaints that are unresolvable at his/her level. Reports incidents to proper authority. Ensures customer service is the first priority. Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters.

Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests' checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Updates automated data base on occupancy and checkouts. Maintains current checkout list. Maintains and sells sundry sales items to patrons.

Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensures front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program.

Performs other related duties as assigned..

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

Which agency is hiring for this position?

This position is with Air Force Global Strike Command, Department of the Air Force.

What is the salary for this position?

The posted pay range is $17.5 – $17.5/hr.

What is the application deadline?

Applications close on 2026-10-20.

Who is eligible to apply?

This position is open under the 'Public' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-16 · Not affiliated with or endorsed by OPM or USAJOBS.gov