Guest Services Manager

Air Force Global Strike Command; North Dakota; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Fitness center

Golf course

Bowling center

Clubs

Swimming pool

Job summary

Air Force Global Strike Command is seeking a Guest Services manager assigned to Sakakawea Inn at Minot AFB, ND. This FLEX position offers an intermittent schedule with variable hours, and access to fitness, golf, bowling, clubs, and pool facilities.

Responsibilities include ensuring quality guest experiences, resolving issues, budgeting with the Lodging Manager, and performing front desk duties when necessary. Applications close 2026-11-04.

Qualifications

• Experience in guest services or hospitality management.
• Strong communication and conflict-resolution skills.
• Ability to supervise staff and manage front desk operations.
• Bachelor’s degree or education substitution eligibility (per federal policy).

Responsibilities

• Ensure efficient guest service and meaningful experiences.
• Resolve sensitive guest situations via phone, email, or in-person.
• Coordinate with Lodging Manager on budgets and staff development.
• Perform front desk duties when needed and supervise team.
• Plan staffing, leave, performance standards, and training needs.

Skills

Guest services

Staff supervision

Budgeting

Customer communications

Job description

• Hiring Agency: Air Force Global Strike Command

About the position: This position will be a Guest Services manager assigned to Sakakawea Inn at Minot AFB, ND. ???????This is a FLEXIBLE (FLEX) position. A Flex (Intermittent) schedule does not have guaranteed hours, and you may work 0-40 hours per week as needed by the facility. Employees are eligible to use the fitness center, golf course, bowling center, clubs, and swimming pool.

Key Responsibilities

Ensures efficient service and meaningful experiences for guests. Surveys patrons to identify needs and expectations. Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions. Converses and interacts with guests about complaints and directs other employees as needed, or works directly with guests to resolve the concern.

Responds to inquiries, concerns, and compliments by preparing documentation and correspondence in proper format after researching matters relevant to the subject. Coordinates with Lodging Manager to establish and maintain budgets for departmental needs and staff development, incentives, and recognition items. Performs front desk duties in the lodging guest reception unit, as time permits. Supports and explains management programs to subordinates.

Implements corrective actions within authority to resolve work problems. Recommends solutions to staffing problems, work operations, etc. as appropriate to other supervisors. Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions.

Advises and counsels workers on how to improve their performance, and explains new work techniques. Investigates grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness. Keeps supervisor(s) informed of progress and advises supervisor(s) of significant developments that may impact plans, projects, or operations.

Performs required Lodging management duties as needed in the absence of Lodging Manager to ensure operational continuity. Performs other related duties as assigned.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position DOES allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

Which agency is hiring for this position?

This position is with Air Force Global Strike Command, Department of the Air Force.

What is the salary for this position?

The posted pay range is $23 – $23/hr.

What is the application deadline?

Applications close on 2026-11-04.

Who is eligible to apply?

This position is open under the 'Public' hiring path.