Guest Services Representative

Air Force Global Strike Command; Albuquerque (NM); On-site; USD 21,000 - 23,000; Full time

Job summary

Air Force Global Strike Command at the Roadrunner Inn, Kirtland AFB, NM, is seeking a flexible front desk clerk to manage reservations, check-ins, and guest services. You will handle room assignments, payments, and daily cash reports in a government lodging facility, ensuring a high standard of guest care.

The role may require up to 40 hours per week with weekend and holiday shifts, night shifts as needed, and frequent rotations. Schedule flexibility is highly desired to meet mission needs.

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms as needed.
• Ensures only authorized patrons use government sponsored quarters.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents departing guests checkout statements.
• Prepares daily cashier's report and daily activity report; maintains checkout and housekeeping status.

Job description

• Hiring Agency: Air Force Global Strike Command

Position is Non-appropriated Fund (NAF) and will be assigned to the Roadrunner Inn, Kirtland AFB, NM. Will be filled as Flexible employment category with 00 guaranteed per week. May work up to 40 hours per week if mission requires. Tour of duty may include weekends & holidays, day and night shifts, and may rotate frequently. Schedule flexibility is highly desired.

Key Responsibilities

DUTIES AND RESPONSIBILITIES: Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.

Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

Which agency is hiring for this position?

This position is with Air Force Global Strike Command, Department of the Air Force.

What is the salary for this position?

The posted pay range is $15 – $17/hr.

What is the application deadline?

Applications close on 2026-10-15.

Who is eligible to apply?

This position is open under the 'Public' hiring path.