GUEST SERVICES REPRESENTATIVES

Air Combat Command; Sumter (SC); Presencial; USD 18.000 - 23.000; Jornada completa

Descripción de la vacante

Air Combat Command at Shaw AFB, SC, is seeking a guest services representative for the Non-appropriated Fund (NAF) position.

The role involves front desk duties, reservations, room assignments, cash handling, and nightly audit activities with a focus on customer service. The posted pay range is $15–$15/hr and the schedule is Flexible.

Formación

• No formal education substitution allowed. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
• You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

Responsabilidades

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents checkout statements.
• Prepares cash receipts, daily cashier's report, and may prepare consolidated daily activity report.
• Maintains housekeeping status of rooms and ensures front desk area is clean.
• Performs Night Audit procedures and closes credit card machines nightly.

Conocimientos

Customer service

Cash handling

Descripción del empleo

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Carolina Pines Inn Shaw AFB, SC.

Key Responsibilities

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.

Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

Which agency is hiring for this position?

This position is with Air Combat Command, Department of the Air Force.

What is the salary for this position?

The posted pay range is $15 – $15/hr.

What is the application deadline?

Applications close on 2026-10-20.

What is the work schedule?

This is a Flexible position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government