GUEST SERVICES REPRESENTATIVES

Air Mobility Command; Tampa (FL); On-site; USD 21,000 - 32,000; Full time

Job summary

Air Mobility Command at MacDill AFB, Florida, seeks a Guest Services Representative for the Lodging facility. This is a Non-Appropriated Fund position assigned to the Lodging facility of the 6th Force Support Squadron Sustainment Flight, MacDill AFB, FL.

The role includes greeting guests, registering rooms, issuing keys, and handling payments while keeping the front desk area orderly and secure. Schedule guarantees 20 hours per week, with potential to work 20–40 hours.

Qualifications

• Education substitution is not allowed for this position.

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
• Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
• Maintains housekeeping status of rooms, processes night audit procedures, and ensures customer service is the first priority.

Job description

• Schedule: Guaranteed 20 hours per week, can work between 20- 40 hours per week

About the position: This position is Non-Appropriated Fund (NAF) and will be assigned to the Lodging facility of the 6th Force Support Squadron Sustainment Flight, MacDill AFB, FL

Key Responsibilities

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guest's checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.

Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

Which agency is hiring for this position?

This position is with Air Mobility Command, Department of the Air Force.

What is the salary for this position?

The posted pay range is $15 – $23.01/hr.

What is the application deadline?

Applications close on 2026-10-15.

What is the work schedule?

This is a Guaranteed 20 hours per week, can work between 20- 40 hours per week position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government