GUEST SERVICES REPRESENTATIVE

United States Space Force; Colorado Springs (CO); On-site; USD 19,000 - 26,000; Full time

Job summary

United States Space Force is seeking a front desk clerk stationed at Peterson Space Force Base. The role involves managing guest reservations, checking in/out guests, handling cash, and maintaining records through the property management system.

Responsibilities include ensuring secure access to government quarters, posting charges, and generating daily finance and activity reports. Irregular hours, weekends, and holidays are required as part of the schedule.

Qualifications

• Some federal jobs allow substitution of education for experience.
• Foreign education may be used to meet requirements if credentials are deemed equivalent to U.S. education.

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms as needed.
• Ensures only authorized patrons use government-sponsored quarters.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents checkout statements to departing guests.
• Prepares cash receipts and daily cashier's reports.
• Maintains checkout and housekeeping status of rooms in the system.
• Prints backup reports from the property management system and keeps lobby tidy.
• Performs night audit procedures and closes credit card machines nightly.

Skills

Guest services

Cash handling

Customer service

Education

High school diploma

Tools

Property management system

Job description

• Hiring Agency: United States Space Force
• Department: Department of the Air Force
• Schedule: Guaranteed 20 hours but could work up to 40 hours per week.

About the position: This position will be assigned to the Pikes Peak Lodge located on Peterson Space Force Base. Position requires working irregular schedules, to include weekends, holidays, and all shifts.

Key Responsibilities

Duties and Responsibilities Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.

Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Performs other related duties as assigned.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

Which agency is hiring for this position?

This position is with United States Space Force, Department of the Air Force.

What is the salary for this position?

The posted pay range is $16.5 – $16.5/hr.

What is the application deadline?

Applications close on 2026-10-29.

What is the work schedule?

This is a Guaranteed 20 hours but could work up to 40 hours per week. position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.