Senior Guest Services Manager – Mountain Resort Ticketing

Alterra Mountain Company; Mammoth Lakes (CA); On-site; USD 76,000 - 80,000; Full time

Benefits offered by this job

Free skiing for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

401k with company match

Job summary

Alterra Mountain Company seeks a Seasonal Ticket Operations Supervisor at Mammoth Mountain in Mammoth Lakes, California. You will oversee daily ticket operations across Main, Canyon, and Eagle Lodge, ensuring smooth guest experiences and accurate reconciliations.

Responsibilities include managing Guest Services, Group Reservations, IKON fulfilment, and pricing policies, while partnering with Marketing and IT on new products for the season. Strong communication and leadership are essential.

Qualifications

• Experience with MMSA ticket sales systems and procedures.
• Excellent communication skills.
• High school graduate or equivalent; two years of college preferred.
• Strong knowledge of company procedures, software, scheduling, and training systems.
• Ability to work at multiple venues throughout season.

Responsibilities

• Oversee daily operation of Main, Canyon, or Eagle Lodge ticket operations.
• Manage Guest Services, Group Reservations, IKON fulfilment, and sales.
• Coordinate with Marketing and IT on new products.
• Ensure great guest experience across ticketing locations.

Skills

Guest service

Ticket sales systems

Staff management

Communication skills

Education

High school diploma or equivalent

Tools

Siriusware POS

Job description

Alterra Mountain Company seeks a Seasonal Ticket Operations Supervisor at Mammoth Mountain in Mammoth Lakes, California. You will oversee daily ticket operations across Main, Canyon, and Eagle Lodge, ensuring smooth guest experiences and accurate reconciliations.

Responsibilities include managing Guest Services, Group Reservations, IKON fulfilment, and pricing policies, while partnering with Marketing and IT on new products for the season. Strong communication and leadership are essential.