Seasonal Ticketing & Guest Experience Manager

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 76,000 - 80,000; Full time

Benefits offered by this job

Ski passes for dependents

Free skiing at Alterra Resorts

Ski lesson discounts

Equipment rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Background check

Job summary

Mammoth Mountain is seeking a seasonal Ticket Operations Leader to supervise daily operations at Main, Canyon, and Eagle Lodge. You will manage Guest Services, reservations, product fulfillment, balancing, and staff performance across multiple venues.

The role requires strong communication, a track record in fast-paced environments, and knowledge of Siriusware; you will work with Marketing and IT to roll out new products for the season and ensure an exceptional guest experience.

Qualifications

• Excellent communication skills and ability to resolve difficult sales/service situations.
• Experience managing a fast-paced ticketing operation and leading a team.
• Knowledge of MMSA ticketing procedures and Siriusware preferred.

Responsibilities

• Oversee daily operation of Main, Canyon, or Eagle Lodge ticket operations, including Guest Services, Group Reservations, IKON fulfillment, and balancing.
• Influence training plan, ticket sales systems, and policies across ticket areas and locations.
• Partner with Marketing and IT on development and implementation of new products for the season.
• Collaborate with Ticketing Division and other departments to ensure an outstanding guest experience.

Skills

Communication

Staff management

Ticket operations

MMSA familiarity

Adaptability

Education

High school graduate

Two years college preferred

Tools

Siriusware Sales POS

Job description

Mammoth Mountain is seeking a seasonal Ticket Operations Leader to supervise daily operations at Main, Canyon, and Eagle Lodge. You will manage Guest Services, reservations, product fulfillment, balancing, and staff performance across multiple venues.

The role requires strong communication, a track record in fast-paced environments, and knowledge of Siriusware; you will work with Marketing and IT to roll out new products for the season and ensure an exceptional guest experience.