Seasonal Guest Services Lead - Ticketing & Experiences

Alterra; Mammoth Lakes (CA); On-site; USD 76,000 - 80,000; Full time

Benefits offered by this job

Free skiing for dependents

Free skiing at Alterra Resorts

Ski lessons/discounts

Equipment rental discount

401k with company match

Job summary

Mammoth Mountain, part of Alterra Resorts, is seeking a Seasonal Ticket Operations Supervisor to oversee daily ticket operations at Main, Canyon, or Eagle Lodge. You will manage Guest Services, group reservations, IKON fulfilment, and related tasks while guiding a team.

The ideal candidate has at least one year of MMSA ticketing experience, a high school diploma (two years of college preferred), and the ability to work at multiple venues. Pay ranges from $75,601.32 to $80,213.49 per year.

Qualifications

• High school graduate or equivalent.
• One year of full-time MMSA ticket sales experience.
• Two years of college education preferred.
• Strong knowledge of internal procedures, software, scheduling, and training systems.
• Must be able to work at multiple venues throughout season.

Responsibilities

• Oversees daily operation of Main, Canyon, or Eagle Lodge ticket operations.
• Influences training plan, ticket sales systems, policies and procedures, Mammoth Way implementation for the business unit.
• Partners with Marketing and IT on development and implementation of new products offered throughout the season.
• Works with Ticketing Division team members and other departments to ensure a great overall guest experience.

Skills

Ticketing operations

Communication skills

Staff management

Budget awareness

Guest experience

Education

High school diploma

Two years college preferred

Tools

Siriusware POS

Job description

Mammoth Mountain, part of Alterra Resorts, is seeking a Seasonal Ticket Operations Supervisor to oversee daily ticket operations at Main, Canyon, or Eagle Lodge. You will manage Guest Services, group reservations, IKON fulfilment, and related tasks while guiding a team.

The ideal candidate has at least one year of MMSA ticketing experience, a high school diploma (two years of college preferred), and the ability to work at multiple venues. Pay ranges from $75,601.32 to $80,213.49 per year.