Senior Guest Services Lead - Ski Resort Ticketing
Alterra Mountain Company
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Job summary
Alterra Mountain Company’s Mammoth Mountain is seeking a Senior Guest Services Manager for the winter season. The role oversees daily operations across ticketing, guest services, and sales, ensuring smooth service and guest satisfaction.
The position requires strong leadership, experience in fast-paced ticketing, and proficiency with MMSA systems and Siriusware POS. Eligible candidates must have a high school diploma (two years of college preferred) and be prepared to work at multiple venue
Qualifications
- Experience managing a fast-paced ticketing operation and staff.
- Excellent communication skills and customer service focus.
- Knowledge of budgeting and departmental procedures.
Responsibilities
- Oversees daily operation of Main, Canyon, or Eagle Lodge ticket operations including Guest Services, Group Reservations, IKON fulfilment, and related sales activities.
- Collaborates with Marketing and IT on new products and process improvements.
- Works with the Ticketing Division and other departments to ensure a great guest experience.
Skills
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Job description
Alterra Mountain Company’s Mammoth Mountain is seeking a Senior Guest Services Manager for the winter season. The role oversees daily operations across ticketing, guest services, and sales, ensuring smooth service and guest satisfaction.
The position requires strong leadership, experience in fast-paced ticketing, and proficiency with MMSA systems and Siriusware POS. Eligible candidates must have a high school diploma (two years of college preferred) and be prepared to work at multiple venue
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