Seasonal Guest Services Lead – Ticket Operations

Mammoth Mountain Ski Area; Mammoth Lakes (CA); On-site; USD 76,000 - 80,000; Full time

Benefits offered by this job

Free skiing for dependents (spouse/孩子)

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Background check may be required

Job summary

Mammoth Mountain Ski Area is seeking a seasonal ticketing operations leader to oversee daily ticket operations across Main, Canyon, and Eagle Lodge. You will manage Guest Services, Group Reservations, IKON fulfilment, and related products while ensuring high guest satisfaction.

Ideal candidates have a strong background in fast-paced ticketing, excellent communication, and experience with Siriusware POS. Salary ranges are disclosed and benefits align with a seasonal hospitality role.

Qualifications

• High school diploma or equivalent required.
• One year of full-time MMSA ticket sales experience preferred.
• Two years of college education preferred.

Responsibilities

• Oversee the daily operation of Main, Canyon, or Eagle Lodge ticket operations.
• Includes Guest Services, Group Reservations, IKON fulfilment, and various ticket products.
• Lead training, policies, and procedures for ticketing; influence Mammoth Way implementation.
• Collaborate with Marketing and IT to develop and launch new products.
• Work with the Ticketing Division and other departments to ensure a great guest experience.

Skills

Managing a fast-paced ticketing ops

Excellent communication skills

Siriusware POS system

Education

High school diploma or equivalent

One year MMSA ticket sales experience

Two years college preferred

Tools

Siriusware POS

Job description

Mammoth Mountain Ski Area is seeking a seasonal ticketing operations leader to oversee daily ticket operations across Main, Canyon, and Eagle Lodge. You will manage Guest Services, Group Reservations, IKON fulfilment, and related products while ensuring high guest satisfaction.

Ideal candidates have a strong background in fast-paced ticketing, excellent communication, and experience with Siriusware POS. Salary ranges are disclosed and benefits align with a seasonal hospitality role.