Seasonal Ticket Office Supervisor — Free Ski Passes

Alterra; Mammoth Lakes (CA); On-site; USD 34,000 - 39,000; Part time

Benefits offered by this job

Free season pass for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain, part of Alterra, seeks a Seasonal Guest Experience Supervisor to manage the Main Lodge Ticket Office operations, assist with daily pass fulfillment, group reservations, and guest services. You will support staff, handle guest recovery, and balance tills while coordinating with multiple business units during the operating season.

The role emphasizes strong supervision, training, and excellent communication to ensure superb guest experiences in Mammoth Lakes, CA.

Qualifications

• Guest Experience Supervision required.
• Extensive computer knowledge across multiple sales platforms (Sirius preferred, Windows).
• Knowledge of Mammoth products, services, and pricing preferred.
• Must be a skilled Supervisor of people and resources.
• Must be a skilled trainer of people.
• Must have excellent verbal communication skills.
• Must be a good problem solver and have strong conflict resolution skills.
• Strong organizational skills and ability to multitask and prioritize.
• Ability to understand and react to the dynamic needs of the business.
• Availability to work weekends and holidays throughout the operating season.
• High School Degree or comparable degree preferred.

Responsibilities

• Assist in managing daily operation of the Main Lodge Ticket Office, including Guest Experience for daily and season pass fulfillment, group reservations, sport school, and guest service issues.
• Assist in guest recovery across multiple business units and help manage staff, scheduling, and cash handling, resolving guest issues with fellow managers.

Skills

Guest Experience Supervision

Computer knowledge

Verbal communication

Problem solving

Conflict resolution

Organizational skills

Multitasking

Staff training

Education

High School Degree or comparable degree

Tools

Sirius

Microsoft Windows

Job description

Mammoth Mountain, part of Alterra, seeks a Seasonal Guest Experience Supervisor to manage the Main Lodge Ticket Office operations, assist with daily pass fulfillment, group reservations, and guest services. You will support staff, handle guest recovery, and balance tills while coordinating with multiple business units during the operating season.

The role emphasizes strong supervision, training, and excellent communication to ensure superb guest experiences in Mammoth Lakes, CA.