Seasonal Ticket Office Manager: Mountain Guest Experience

Alterra Mountain Company; Mammoth Lakes (CA); Presencial; USD 34.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free season pass for dependents

Free skiing at Alterra Resorts

Ski/Snowboard lessons discounts

Equipment rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Descripción de la vacante

Alterra Mountain Company in Mammoth Lakes, CA seeks a Seasonal Ticket Office Manager to oversee the Main Lodge Ticket Office, manage guest experiences, and handle group reservations and season passes. The role includes resolving guest service issues and coordinating with other units.

The position requires guest experience supervision, strong communication, and staff training skills, plus availability on weekends and holidays.

Formación

• Guest Experience Supervision required.
• Extensive computer knowledge with multiple sales platforms.
• Knowledge of Mammoth products, services and pricing preferred.
• Must be a skilled supervisor of people and resources.
• Excellent verbal communication and problem-solving skills.
• Strong organizational abilities and multitasking.
• Available to work weekends and holidays.

Responsabilidades

• Assist in managing daily operation of the Main Lodge Ticket Office, including guest experience, daily and seasonal pass fulfillment, group reservations, sport school and guest service issues.
• Handle guest recovery across business units, resolve complaints, and balance daily reconciliations.
• Assist in supervising staff, share duties, and support cashiers in guest issue resolution.

Conocimientos

Guest Experience Supervision

Verbal communication

Problem solving

Conflict resolution

Strong organizational skills

Staff supervision

Training of staff

Availability for weekends/holidays

Educación

High School Degree or equivalent

Herramientas

Sirius

Microsoft Windows

Descripción del empleo

Alterra Mountain Company in Mammoth Lakes, CA seeks a Seasonal Ticket Office Manager to oversee the Main Lodge Ticket Office, manage guest experiences, and handle group reservations and season passes. The role includes resolving guest service issues and coordinating with other units.

The position requires guest experience supervision, strong communication, and staff training skills, plus availability on weekends and holidays.