Senior Guest Experience Leader in Fast-Paced Dining

Saltgrass Steakhouse; Liberty (MO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Training program

Career development

Employee discounts

Health plans

Retirement benefits

Paid time off

Bonus potential

Job summary

Saltgrass Steak House in Liberty, MO, is seeking a Senior Service Manager to lead guest experiences, coach high-performing teams, and set the standard for hospitality excellence. You will drive operations in a fast-paced environment, foster teamwork, and model Texas hospitality across the restaurant.

This role emphasizes developing talent, maintaining standards, and delivering memorable moments that keep guests returning. Join a brand known for legendary service and family-oriented culture.

Qualifications

• At least 2+ years of senior level management experience in a full-service, high-volume dining establishment.
• Advanced knowledge of financial aspects.
• Strong interpersonal and conflict resolution skills.
• Stable and progressive work history with a strong work ethic.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Assist the General Manager in ensuring that financial (invoices, reporting) and payroll-related admin duties are completed accurately and on time.
• Maintain professional restaurant image, including cleanliness and appearance standards.
• Ensure positive guest service, investigate complaints, and turn dissatisfied guests into return guests.
• Manage shifts with daily decision making, scheduling, and planning while ensuring high quality of food and service.
• Provide direction to employees, develop performance through ongoing feedback and reviews.

Skills

Senior management experience

Front of house knowledge

Financial proficiency

Interpersonal skills

Conflict resolution

Work ethic

Job description

Saltgrass Steak House in Liberty, MO, is seeking a Senior Service Manager to lead guest experiences, coach high-performing teams, and set the standard for hospitality excellence. You will drive operations in a fast-paced environment, foster teamwork, and model Texas hospitality across the restaurant.

This role emphasizes developing talent, maintaining standards, and delivering memorable moments that keep guests returning. Join a brand known for legendary service and family-oriented culture.