Senior Service Manager

Saltgrass Steakhouse; Liberty (MO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Training program

Career development

Employee discounts

Health plans

Retirement benefits

Paid time off

Bonus potential

Job summary

Saltgrass Steak House in Liberty, MO, is seeking a Senior Service Manager to lead guest experiences, coach high-performing teams, and set the standard for hospitality excellence. You will drive operations in a fast-paced environment, foster teamwork, and model Texas hospitality across the restaurant.

This role emphasizes developing talent, maintaining standards, and delivering memorable moments that keep guests returning. Join a brand known for legendary service and family-oriented culture.

Qualifications

• At least 2+ years of senior level management experience in a full-service, high-volume dining establishment.
• Advanced knowledge of financial aspects.
• Strong interpersonal and conflict resolution skills.
• Stable and progressive work history with a strong work ethic.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Assist the General Manager in ensuring that financial (invoices, reporting) and payroll-related admin duties are completed accurately and on time.
• Maintain professional restaurant image, including cleanliness and appearance standards.
• Ensure positive guest service, investigate complaints, and turn dissatisfied guests into return guests.
• Manage shifts with daily decision making, scheduling, and planning while ensuring high quality of food and service.
• Provide direction to employees, develop performance through ongoing feedback and reviews.

Skills

Senior management experience

Front of house knowledge

Financial proficiency

Interpersonal skills

Conflict resolution

Work ethic

Job description

At Saltgrass Steak House, exceptional dining experiences begin with exceptional service. Our guests come to us for Certified Angus Beef® steaks, bold flavors, and genuine Texas hospitality, but it's our people who keep them coming back. As a Senior Service Manager, you'll play a vital role in shaping every guest interaction, developing high-performing teams, and setting the standard for hospitality excellence throughout the restaurant.

We're seeking an experienced leader who thrives in a fast-paced environment, leads with passion and accountability, and understands that great service is about creating memorable moments. This role is ideal for someone who is dedicated to coaching and developing talent, building a culture of teamwork and respect, and ensuring every guest leaves feeling valued and eager to return.

At Saltgrass, we believe our success is built on strong leaders who inspire others, embrace our values, and lead by example. If you're ready to take your hospitality career to the next level with a brand known for its legendary service, commitment to quality, and family-oriented culture, we'd love to welcome you to our team.

Join Saltgrass Steak House and help create the kind of guest experiences, team culture, and operational excellence that define who we are.

Benefits

• Extensive and well-rounded training program
• Continued career development and growth opportunities
• Generous employee discounts on dining, retail, amusements, and hotels
• Multiple health benefit plans to suit your needs
• Dental, vision, voluntary life, short term disability, flexible spending accounts and 401 (k)
• Paid time off
• Monthly discretionary bonus potential

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
• Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
• Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service
• Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews

Qualifications

• At least 2+ yearsof senior level management experience in a full-service, high-volume dining establishment

• Extensive front of house knowledge; Advanced knowledge of financial aspects
• Strong interpersonal and conflict resolution skills
• Stable and progressive work history; Strong work ethic

EOE

Pay Range

USD $65,000.00 - USD $75,000.00 /Yr.