Senior Guest Experience & Events Manager – NYC

Kitchen + Kocktails by Kevin Kelley - New York; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Kitchen + Kocktails by Kevin Kelley - New York is seeking an EXPERIENCED Restaurant Reservations and Events Manager for our upscale venue in New York. The role requires 7+ years in Reservation Sales and Events Management, with high energy and excellent interpersonal skills to drive bookings and events.

Responsibilities include driving sales through reservations, planning and executing events, engaging guests via social media and email, and maintaining quality customer service.

Qualifications

• 7+ years of Reservation Sales and Events Management experience.
• Strong interpersonal skills and high energy.
• Call center experience with emphasis on sales.

Responsibilities

• Sell and market reservations and events to meet sales goals.
• Plan and manage events end-to-end.
• Engage customers via social media, email, or phone to confirm reservations.
• Confirm 75 daily reservations.
• Develop, monitor, and report departmental metrics and trends.
• Hire and develop staff to maintain high service quality.
• Oversee daily tasks to meet customer needs promptly.
• Handle overflow calls and escalated issues.

Skills

Reservation Sales

Event Management

Customer Service

Social Media Engagement

OpenTable Proficiency

Education

Bachelor’s degree in business or related field

Tools

OpenTable

CRM systems

Job description

Kitchen + Kocktails by Kevin Kelley - New York is seeking an EXPERIENCED Restaurant Reservations and Events Manager for our upscale venue in New York. The role requires 7+ years in Reservation Sales and Events Management, with high energy and excellent interpersonal skills to drive bookings and events.

Responsibilities include driving sales through reservations, planning and executing events, engaging guests via social media and email, and maintaining quality customer service.