Guest Experience & Events Manager

Kitchen + Kocktails by Kevin Kelley - New York; New York (NY); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Kitchen + Kocktails by Kevin Kelley - New York is seeking an EXPERIENCED Restaurant Reservations and Events Manager for our upscale venue in New York. The role requires 7+ years in Reservation Sales and Events Management, with high energy and excellent interpersonal skills to drive bookings and events.

Responsibilities include driving sales through reservations, planning and executing events, engaging guests via social media and email, and maintaining quality customer service.

Qualifications

• 7+ years of Reservation Sales and Events Management experience.
• Strong interpersonal skills and high energy.
• Call center experience with emphasis on sales.

Responsabilités

• Sell and market reservations and events to meet sales goals.
• Plan and manage events end-to-end.
• Engage customers via social media, email, or phone to confirm reservations.
• Confirm 75 daily reservations.
• Develop, monitor, and report departmental metrics and trends.
• Hire and develop staff to maintain high service quality.
• Oversee daily tasks to meet customer needs promptly.
• Handle overflow calls and escalated issues.

Connaissances

Reservation Sales

Event Management

Customer Service

Social Media Engagement

OpenTable Proficiency

Formation

Bachelor’s degree in business or related field

Outils

OpenTable

CRM systems

Description du poste

Job Description

Kitchen + Kocktails is looking for an EXPERIENCED Restaurant Reservations and Events Manager for our upscale, vibe-dining restaurant in New York! Only applicants with 7+ years of Reservation Sales and Events Management experience will be considered. This is a role that requires high energy and and above average interpersonal skills. Check us out! www.kitchenkocktailsusa.com

Primary responsibilities

• Sales and Marketing
• Event Planning and management
• Engaging customers (potential and repeat) through social media, email and/or phone calls to book and confirm reservations request.
• Meeting sales goal(s) through reservations all days of open operation.
• Confirming and placing 75 reservations per day.
• Engaging and clearing daily email / social media request of restaurant.
• Creating, updating and maintaining Reservations and Customer Service reference materials and procedures.
• Developing, monitoring, and reporting on departmental metrics and sales or service trends.
• Maintaining an effective quality program to increase sales and deliver excellent customer service.
• Managing forms and files containing key guest information required prior to travel.
• Handling the overflow of inbound calls as well as escalated customer calls or issues that are not resolved through normal means.
• Hiring and developing staff to maintain a high quality, professional travel team.
• Managing the planning, scheduling, execution, and monitoring of all departmental tasks to ensure customer needs are met in a timely and satisfactory manner.
• Assuming responsibilities for other projects as needed.

Position Requirements

• Ability to multi-task, be a team player, and have strong organizational skills.
• Ability to communicate effectively both written and oral in a professional manner.
• High energy, ability to remain focused on goals, working independently.
• Experienced background in guest relations and/or phone reservations.
• Comprehensive knowledge of OpenTable/comparable booking platforms applications and the Internet.
• Bachelor’s degree in business or other related field preferred.
• Call center experience with an emphasis on sales.

Company Description

Our Story

Founded in 2020, Kitchen + Kocktails by Kevin Kelley was born out of a love for Southern‑Inspired cuisine and a desire to bring authentic flavors of the South to our community. Our founder, Kevin Kelley , envisioned a place where guests could enjoy not only delicious food but also a lively and inviting atmosphere. Over the years, we continue to grow and evolve, but our dedication to quality and hospitality remains unchanged.

Our Cuisine

At Kitchen + Kocktails by Kevin Kelley, we believe that great food starts with the finest ingredients. Our menu is a celebtation of Southern Comfort food, featuring classic dishes with a modern twist. From our signature Shrimp and Grits, to our innovative Chicken and Specialty Waffles, every item is crafted with care and attention to detail. We source premium ingredients to ensure that every bite is a burst of flavor.

Our Atmosphere

Designed with elegance in mind, Kitchen + Kocktails by Kevin Kelley offers a welcoming space where you can relax and enjoy a meal.

Company Description

Our Story

Founded in 2020, Kitchen + Kocktails by Kevin Kelley was born out of a love for Southern‑Inspired cuisine and a desire to bring authentic flavors of the South to our community. Our founder, Kevin Kelley , envisioned a place where guests could enjoy not only delicious food but also a lively and inviting atmosphere. Over the years, we continue to grow and evolve, but our dedication to quality and hospitality remains unchanged.

Our Cuisine

At Kitchen + Kocktails by Kevin Kelley, we believe that great food starts with the finest ingredients. Our menu is a celebtation of Southern Comfort food, featuring classic dishes with a modern twist. From our signature Shrimp and Grits, to our innovative Chicken and Specialty Waffles, every item is crafted with care and attention to detail. We source premium ingredients to ensure that every bite is a burst of flavor.

Our Atmosphere

Designed with elegance in mind, Kitchen + Kocktails by Kevin Kelley offers a welcoming space where you can relax and enjoy a meal.