Senior GTM Internal Communications Lead

Pager; San Francisco (CA); Hybrid; USD 114,000 - 191,000; Full time

Benefits offered by this job

Company equity

ESPP

Retirement plan

Generous paid vacation

Paid holidays and sick leave

Wellness days

Paid parental leave

Volunteer time off

Mental wellness programs

Job summary

PagerDuty is seeking a Senior Internal Communications Manager for Go-To-Market. You will shape messages for pre-sales, post-sales, partners and customer success, partnering with GTM leadership to drive clear, engaging content across multiple channels.

You will distill complex topics into concise narratives, manage Town Hall content, and collaborate with cross-functional partners in a fast-paced, high-growth environment. This hybrid SF role requires in-office presence twice weekly.

Qualifications

• Bachelor's or Master's degree in Business, Marketing, Communications, or equivalent experience.
• 7+ years in communications across internal/external/executive/enablement.
• Track record of launching and managing plans/campaigns with metrics.
• Experience partnering with GTM or executive leaders on positioning and change management.
• Exceptional writing and editing across multiple personas and products.

Responsibilities

• Develop and execute communication plans aligned with the CRO and GTM goals.
• Build and expand communication platforms for the CRO.
• Craft messages for a global audience, tailored by region.
• Create content across email, Slack, video and other channels.
• Own Town Hall content and slides; spotlight customer stories.

Skills

Storytelling

Internal communications

GTM collaboration

Executive communications

Content creation

Cross-functional partnering

Generative AI tools

Communication calendar

Education

Bachelor's or Master's in Business/Marketing/Communications

Tools

Zoom Webinars

Google Workspace

Slack

Microsoft Office

Job description

PagerDuty is seeking a Senior Internal Communications Manager for Go-To-Market. You will shape messages for pre-sales, post-sales, partners and customer success, partnering with GTM leadership to drive clear, engaging content across multiple channels.

You will distill complex topics into concise narratives, manage Town Hall content, and collaborate with cross-functional partners in a fast-paced, high-growth environment. This hybrid SF role requires in-office presence twice weekly.