Field Communications Lead for GTM & Exec Messaging

Pager; San Francisco, Northern (CA, KY); Hybrid; USD 114,000 - 191,000; Full time

Benefits offered by this job

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Mental wellness programs

Job summary

PagerDuty is seeking a Field Communications Manager to craft and execute communications across GTM and commercial teams, including senior leadership. You will distill complex messages into clear content for pre-sales, post-sales, partners, and customers, in a fast-paced, high-growth setting.

The role requires two days weekly in San Francisco office. The base salary range is 114,000 - 191,400 USD with potential bonuses, equity, and benefits.

Qualifications

• Bachelor's or Master's degree in Business, Marketing, Communications or equivalent.
• 7+ years in communications across internal, external, executive, or enablement communications.
• Track record launching and managing communication plans/campaigns with metrics-driven iteration.
• Experience partnering with GTM or executive leaders on positioning and change management.
• Exceptional writing and editing skills with strategic and creative thinking across multiple personas.

Responsibilities

• Develop and implement strategic communication plans aligned with the Chief Revenue Officer and organization goals.
• Build and expand communication platforms for the CRO.
• Craft key messages and narratives for a global audience, tailored by region and audience.
• Create, execute, and measure content across email, Slack, video, and other channels.
• Own Town Hall agendas, content, and slides, spotlighting customer stories to inspire GTM teams.
• Manage customer communications on critical matters with CRO and Chief Customer Officer.
• Produce content for announcements, presentations, newsletters, blog posts, and FAQs.
• Build stakeholder relationships and incorporate feedback into strategy.
• Find creative ways to engage hundreds of GTM personnel—from wins to org news.
• Moderate large-scale meetings: content, Slack monitoring, FAQs, and KPI reporting to leadership.
• Partner with other Communications leaders to align GTM messaging with the executive team.

Skills

Communications strategy

Executive communications

Writing & editing

Content creation

Stakeholder management

Cross-functional collaboration

GTM alignment

AI tools familiarity

Education

Bachelor's or Master's degree in Business, Marketing, Communications

Tools

Generative AI tools

Zoom Webinars

Google Apps

Slack

Microsoft Office

Job description

PagerDuty is seeking a Field Communications Manager to craft and execute communications across GTM and commercial teams, including senior leadership. You will distill complex messages into clear content for pre-sales, post-sales, partners, and customers, in a fast-paced, high-growth setting.

The role requires two days weekly in San Francisco office. The base salary range is 114,000 - 191,400 USD with potential bonuses, equity, and benefits.