Senior GTM Enablement & Operations Lead

Fin. The highest performing Customer Agent; San Francisco (CA); Hybrid; USD 150,000 - 188,000; Full time

Benefits offered by this job

Competitive salary & equity

Medical, dental, vision coverage

Flexible paid time off

Parental leave

401k plan & match

In-office bicycle storage

Team events

Job summary

Fin, a leading AI customer agent company, is hiring a Senior GTM Enablement Manager, Operations, to align the sales org with cross-functional partners and own the enablement tech stack. You will drive high-impact projects and scalable processes across the Global Sales Enablement function.

You will report to the Senior Director of Global Sales Enablement and collaborate with Revenue Ops, Monetization, Legal, and Systems to operationalize policies and tooling for scalable field execution.

Qualifications

• 5+ years in a GTM Enablement, Revenue Operations, Sales Operations, or a related role in a high-growth SaaS organization.
• Proven ability to lead complex, cross-functional projects from discovery to completion, managing multiple senior stakeholders and competing priorities.
• Strong analytical mindset with the ability to diagnose problems, analyze data, and design process-based solutions.
• Deep working knowledge of sales processes, GTM motions, and success criteria for productivity.
• The ability to work cross-functionally and build strong, trusted relationships with senior leadership and partners in Rev Ops, Product, and Systems.
• Excellent communication (verbal, written, and presentation) and interpersonal skills; positive, flexible attitude.
• Highly organized, great attention to detail, and deadline-driven.

Responsibilities

• GTM Tech Stack Advisory: optimize tools and drive adoption to maximize value for reps.
• Strategic Project Leadership: lead cross-functional projects to increase GTM productivity and drive behavior change.
• Cross-Functional Partnership: translate initiatives into actionable enablement and workflows.
• Process Optimization: design and implement efficient workflows for data hygiene and sales experience.
• Measurement & Insights: define, measure, and report on enablement programs and tool usage.
• Knowledge Base & Communications: develop processes for content delivery using AI-enabled retrieval.

Skills

GTM Enablement

Revenue Operations

Sales Operations

Cross-functional project leadership

Analytical mindset

Sales processes & GTM motions

Stakeholder management

Communication skills

Organization & detail-orientation

Tools

Intercom

Salesforce

Gong

Outreach

CMS/LMS (Highspot, Seismic, Workramp)

Job description

Fin, a leading AI customer agent company, is hiring a Senior GTM Enablement Manager, Operations, to align the sales org with cross-functional partners and own the enablement tech stack. You will drive high-impact projects and scalable processes across the Global Sales Enablement function.

You will report to the Senior Director of Global Sales Enablement and collaborate with Revenue Ops, Monetization, Legal, and Systems to operationalize policies and tooling for scalable field execution.