Senior Growth & Retention Account Manager (Remote)

Devsu; Tampa (FL); Remoto; USD 110.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work flexibility

Competitive base salary

Performance-based bonus

Descrizione del lavoro

Devsu, a growing technology services firm, seeks a Senior Account Manager to own and grow a portfolio of enterprise and mid-market clients. You will drive upsell revenue, account growth, and long-term retention through trusted partnerships and consultative engagement, working closely with Delivery and Operations teams.

This is a strategic, entrepreneurial role with opportunities to shape Devsu's account management function.

Competenze

• 5+ years of experience in account management or client success within technology services or software consulting.
• Demonstrated success in meeting or exceeding growth and retention goals.
• Experience managing a $2M+ book of business with proven revenue expansion results.

Mansioni

• Manage key client relationships as the senior point of contact for enterprise and mid-market technology clients.
• Drive account growth by identifying, scoping, and closing upsell and cross-sell opportunities.
• Ensure retention and satisfaction through proactive relationship management and value-driven delivery.
• Develop strategic account plans aligned with quarterly and annual KPIs.
• Lead renewal negotiations, pricing discussions, and contract changes; forecast revenue and pipeline growth.
• Collaborate cross-functionally with Delivery, Operations, and Marketing to ensure outcomes exceed expectations.
• Define and improve scalable account management processes and playbooks.

Conoscenze

Account management

Client success

Upselling

Negotiation

Executive relationships

Formazione

Bachelor’s Degree in Business or Marketing

MBA (preferred)

Strumenti

Salesforce

HubSpot

Descrizione del lavoro

Devsu, a growing technology services firm, seeks a Senior Account Manager to own and grow a portfolio of enterprise and mid-market clients. You will drive upsell revenue, account growth, and long-term retention through trusted partnerships and consultative engagement, working closely with Delivery and Operations teams.

This is a strategic, entrepreneurial role with opportunities to shape Devsu's account management function.