Senior Account Management Leader - Retention (Remote)

UpGuard; New Orleans (LA); Remote; USD 150.000 - 170.000; Vollzeit

Benefits dieser Stelle

Monthly Lifestyle subsidy

WFH setup allowance

Annual Learning & Development fund

Annual leave + extra leave days

Parental leave (18 weeks)

Zusammenfassung

UpGuard is seeking a dynamic Manager of Account Management to lead a high-touch post-sales team across the Americas. You will drive renewals, cross-sells, and upsells while partnering with Sales, Marketing, and Product to optimize customer engagement and retention.

The role emphasizes executive relationship building, data-driven decision making, and a customer-centric approach to ensure long-term account stability. Remote-friendly with strong leadership expectations.

Qualifikationen

• Minimum 2 years of leadership experience managing Account Managers or similar post-sales teams with a proven revenue retention/expansion track record.
• At least 3 years in B2B SaaS as an individual contributor, focusing on renewals, cross-sells, and upsells.
• Experience using post-sales tech stacks such as Hubspot and Gong to coach and guide the team.
• Ability to plan, monitor, and optimize post-sale activities based on team performance and customer feedback.
• Leadership with executive presence capable of influencing at all levels.
• Customer-centric mindset focused on long-term relationships.
• Goal-oriented, collaborative approach with diverse perspectives.

Aufgaben

• Build and lead a team of Account Managers focused on renewals, cross-sells, and upsells for high-touch customers.
• Scale, mentor, and develop a high-performing Account Management team.
• Accurately forecast monthly and quarterly revenue retention and expansion results.
• Drive strategy and build executive relationships for top accounts.
• Collaborate with Sales, Marketing, Product to optimize results and engagement.
• Use data to assess performance and implement improvements.
• Ensure adherence to post-sale processes and standards.
• Foster accountability and customer-first culture within the team.
• Support mentorship and career growth for high-performers.
• Develop and execute customer retention strategies for long-term stability.

Kenntnisse

Leadership

B2B SaaS experience

Post-sales coaching

Executive relationship building

Data-driven partnership

Tools

Hubspot CRM

Gong Revenue Intelligence

Jobbeschreibung

UpGuard is seeking a dynamic Manager of Account Management to lead a high-touch post-sales team across the Americas. You will drive renewals, cross-sells, and upsells while partnering with Sales, Marketing, and Product to optimize customer engagement and retention.

The role emphasizes executive relationship building, data-driven decision making, and a customer-centric approach to ensure long-term account stability. Remote-friendly with strong leadership expectations.