Senior Growth Operations Engineer - Retention & Analytics

United States Digital Space LLC; Redmond (WA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Stock options

Long-term incentives

Discretionary bonuses

Employee Stock Purchase Plan

Medical, vision, dental coverage

401(k) retirement plan

Paid parental leave

Paid vacation and holidays

Job summary

United States Digital Space LLC is seeking a Sr. Operations Engineer (Starlink Growth) to own end-to-end initiatives that improve customer experience, retention, and profitability.

You will lead cross-functional projects, build scalable analytics, and translate data into strategic actions. You will analyze end-user metrics, develop global retention strategies, and collaborate with Engineering, Product, Finance, and Support to ensure data integrity and KPI alignment.

Qualifications

• Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field.
• 5+ years of experience in operations, growth, analytics, product management, consulting, or similar high-impact role.
• 3+ years of experience in Python or SQL.

Responsibilities

• Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional execution.
• Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale.
• Deeply analyze end-user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offerings.
• Build, deploy, and maintain predictive models and analytical frameworks that surface retention risks and opportunities.
• Scope and execute complex experiments (including large-scale A/B tests, customer outreach campaigns, and automation) that measurably move key business metrics.
• Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities.
• Provide clear, concise, and actionable updates to senior leadership and executives on performance, risks, and strategic opportunities.
• Define and continuously improve customer retention dashboards, tools, and processes; mentor other team members on analytical best practices.

Skills

Python

SQL

Data analytics

Cross-functional

Education

Bachelor's degree in STEM

Advanced degree preferred

Tools

PowerBI

Looker

Tableau

R

Job description

United States Digital Space LLC is seeking a Sr. Operations Engineer (Starlink Growth) to own end-to-end initiatives that improve customer experience, retention, and profitability.

You will lead cross-functional projects, build scalable analytics, and translate data into strategic actions. You will analyze end-user metrics, develop global retention strategies, and collaborate with Engineering, Product, Finance, and Support to ensure data integrity and KPI alignment.