Senior Group Reservations Lead

San Manuel Band of Mission Indians; Las Vegas (NV); On-site; USD 60,000 - 85,000; Full time

Job summary

San Manuel Band of Mission Indians is seeking a Group Reservations Supervisor to provide high-level administrative support to Resort Services Management and Revenue, acting as a liaison between Sales, Entertainment, Accounting and external clients.

The role oversees booking and communication for group room reservations, maximizes revenue, reviews, processes and accommodates all group business including wholesale and third-party accounts, while delivering exceptional service.

Responsibilities

• Oversee the management of inventory, rates and reporting within Resort Services department.
• Review and process all reservation and group modifications, additions, cancellations, and revisions per policy.
• Process group rooming listings in HMS and Passkey systems.
• Closely monitor group blocks, pick-ups, and blind cuts as needed.
• Provide updates on groups and historical patterns impacting inventory/revenue during reviews with Operations, Revenue and Sales leadership.
• Develop and maintain new and improved reporting tools and techniques.
• Monitor inventory availability and upsell inventory in Passkey and HMS for group blocks.
• Review and improve group notations, reservations, master accounts, and other group items per group resumes issued by Sales.
• Review billing profiles, rates, stay dates, and other billing information.
• Review VIPs and annotate as needed.
• Oversee distribution of reports for accuracy and timeliness.
• Advise leadership on patterns affecting inventory and revenue.
• Ensure guest service delivery meets departmental guidelines and standards.
• Attend meetings with clients and staff as needed as a liaison between Sales/Service Managers, group contacts, and meeting planners.
• Compile reports for Resort Services, Groups and Wholesale Management and other departments as directed.
• Process wholesale, extranet, third-party requests, hotel and casino reservations, modifications and cancellations as needed.
• Communicate and resolve guest situations with third-party companies.
• Answer groups, wholesale, extranet, and third-party questions communicated from within and outside the company.
• Perform all Group Reservations Coordinator functions at high expertise, providing guidance as needed.
• Support Resort Services in leadership by assisting team members and handling tasks as needed.
• Perform other job-related duties as requested.

Job description

San Manuel Band of Mission Indians is seeking a Group Reservations Supervisor to provide high-level administrative support to Resort Services Management and Revenue, acting as a liaison between Sales, Entertainment, Accounting and external clients.

The role oversees booking and communication for group room reservations, maximizes revenue, reviews, processes and accommodates all group business including wholesale and third-party accounts, while delivering exceptional service.