Senior Grocery Accounts Manager - Growth & Retention

Upside; United States; Hybrid; USD 121,000 - 152,000; Full time

Benefits offered by this job

Medical benefits

Equity

401(k)

Unlimited PTO

Flexible work environment

Lunch reimbursement

Learning & Development stipend

Transparency culture

Winter break

Job summary

Upside is seeking a Senior Account Manager to own a mixed book of grocery retailers, combining mid-market accounts with SMBs. You’ll run high-touch, data-driven management and report to the AVP of Account Management, collaborating with analytics, product, marketing, and operations to ensure retailer value and growth.

The role requires 5+ years of client-facing experience, strong analytical and communication skills, and the ability to travel up to 20%.

Qualifications

• 5+ years of client-facing experience, including ownership of mid-market accounts.
• Experience exceeding retention and growth targets across a book of accounts.
• Comfort managing a larger, mixed-tier book with prioritized touch.
• Ability to travel up to 20%.

Responsibilities

• Own a mixed book of grocery retailers, mid-market and SMB accounts.
• Drive data-driven management with retailer education and reviews.
• Identify and close expansion opportunities across the book.
• Lead account reviews and interpret data into reports and case studies.
• Maintain account health with senior executives and a structured cadence.

Skills

Client-facing

Retention targets

Account management

Scaled motions

Analytical skills

Public speaking

Project management

Problem solving

Travel up to 20%

Education

Bachelor's degree

Job description

Upside is seeking a Senior Account Manager to own a mixed book of grocery retailers, combining mid-market accounts with SMBs. You’ll run high-touch, data-driven management and report to the AVP of Account Management, collaborating with analytics, product, marketing, and operations to ensure retailer value and growth.

The role requires 5+ years of client-facing experience, strong analytical and communication skills, and the ability to travel up to 20%.