Remote Senior Manager, Account Management

UpGuard; Austin (TX); A distancia; USD 150.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly lifestyle subsidy

WFH set-up allowance

Learning & Development allowance

Annual leave: PTO + 2 UpGuardian days

18 weeks paid parental leave

Personal leave allowance

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Health Insurance

Descripción de la vacante

UpGuard is seeking a Manager of Account Management to lead a high-touch post-sale team and protect revenue through renewals, cross-sells, and upsells. You will partner with Sales, Marketing, and Product to drive customer success at scale and report to the Head of Customer Success, Americas.

You will forecast retention metrics, coach a growing team, and implement data-driven improvements to ensure customer satisfaction and long-term stability across diverse accounts.

Formación

• 2+ years of leadership in post-sale roles (Account Managers or similar).
• 3+ years in B2B SaaS with renewals/upsells focus.
• Experience using Hubspot CRM and Gong for coaching teams.
• Ability to plan, monitor and optimize post-sale activities based on data.
• Strong problem-solving skills and cross-team collaboration.
• Executive presence and ability to influence at all levels.
• Customer-centric mindset with focus on long-term relationships.
• Goal-oriented, collaborative, and outcomes-driven.

Responsabilidades

• Build and lead a team of Account Managers focusing on renewals, cross-sells, and upsells for high-touch customers.
• Scale, mentor, and develop a high-performing Account Management team.
• Accurately forecast monthly and quarterly revenue retention and expansion results.
• Drive strategy and build executive relationships for top accounts.
• Collaborate with Sales, Marketing, and Product to optimize results and customer engagement.
• Use data and metrics to assess team performance and implement improvements.
• Ensure adherence to UpGuard’s post-sale processes and standards.
• Foster accountability and customer-first thinking within the team.
• Develop and execute customer retention strategies for long-term account stability.

Conocimientos

Leadership

B2B SaaS

Hubspot (CRM)

Gong (Revenue Intelligence)

Forecasting

Executive presence

Customer-centric

Collaboration across teams

Herramientas

Hubspot

Gong

Descripción del empleo

UpGuard is seeking a Manager of Account Management to lead a high-touch post-sale team and protect revenue through renewals, cross-sells, and upsells. You will partner with Sales, Marketing, and Product to drive customer success at scale and report to the Head of Customer Success, Americas.

You will forecast retention metrics, coach a growing team, and implement data-driven improvements to ensure customer satisfaction and long-term stability across diverse accounts.