Senior Global Product Support Engineer

Applied Materials; Santa Clara (CA); On-site; USD 124,000 - 171,000; Full time

Job summary

Applied Materials is seeking a seasoned professional to support service, development, and deployment of new semiconductor products at our Santa Clara site. You will develop BKMs, participate in first-chamber builds, and work with engineering, manufacturing, and quality teams to resolve complex issues.

The role emphasizes documenting procedures, creating training materials, and contributing to CAPA and FA activities while ensuring adherence to best practices and cross-functional collaboration.

Qualifications

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Has knowledge of best practices and how own area integrates with others.
• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products; contribute to the FMECA process.
• Participate in or own first chamber Build & Test in Apps lab; collaborate with Engineering to address issues; work with Manufacturing to develop procedures and participate in New Product final test.
• Partner with Quality & Reliability (Q&R) to review Top Field Issues; participate in or own CAPA; conduct or facilitate Failure Analysis as needed.
• Develop and document procedures to install, retrofit and maintain the product (Technical Product Manuals).
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required.
• Collect process and qualification data to create BKMs.
• Develop initial training package for new products and coordinate with Global Technical Training to train Customer Engineers, Process Engineers and Technical Product Support.

Skills

Leadership

Problem Solving

Interpersonal Skills

Business Acumen

Technical Knowledge

Job description

Applied Materials is seeking a seasoned professional to support service, development, and deployment of new semiconductor products at our Santa Clara site. You will develop BKMs, participate in first-chamber builds, and work with engineering, manufacturing, and quality teams to resolve complex issues.

The role emphasizes documenting procedures, creating training materials, and contributing to CAPA and FA activities while ensuring adherence to best practices and cross-functional collaboration.